[access-uk] Re: ING Direct Login Accessibility

Hi,

 

Thanks.  Not sure I like the aggregator options, seems to add in needless
complexity but it?s interesting to know about it nevertheless.

 

I must disagree about most banks being inaccessible in terms of login
though.  MBNA and all banks they underwrite are wonderful, the best in my
opinion.  First Direct/HSBC, Natwest/RBS, HBOS, Egg, Barclays, Nationwide
and Tesco are all accessible.

 

_______________________________________

Have a pleasant day,

 

Kind Regards and Best Wishes,

 

Hussein.

 

Hussein Patwa

Tel: 0789 47 595 62 (UK)

Tel: +44 (0)122 4433 954  (SIP)

Twitter: www.twitter.com/hussein_patwa

Skype: patwaspotterfan2

GoogleTalk: thewanderingwriter

Web:  <http://www.patwanet.co.uk> www.patwanet.co.uk

My Blog:  <http://patwaspotterfan.livejournal.com>
http://patwaspotterfan.livejournal.com

 

Find me on Facebook:  <http://www.facebook.com/profile.php?id=510013486>
http://www.facebook.com/profile.php?id=510013486

 

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jonathan
Sent: 25 May 2010 15:14
To: access-uk@xxxxxxxxxxxxx; Hussein Patwa
Subject: [access-uk] Re: ING Direct Login Accessibility

 

I think you'll find that most bank accounts have a fairly inaccessible login
menu.

 

However, there's a possibly easy way round this - use an aggregator. I know
Egg and First Direct have these.

However, you need a sighted person to set the aggregator up in the first
place.

From then on, you login to the aggregator, and it then logs into all your
accounts, tallies up your cards, accounts, debts etc, and provides a table.

 

As far as the cost of calling from overseas, I can't think of any country
which would be more than 35p/min to call back from with a calling card, and
ING were pretty quick at answering the phone, so you're probably talking £1
tops. And how many times a week will you need to check your balance or move
money?

 

(Apologies if you get two copies of this email - until Freelists sort their
bug out, I'm copying in recipients as well as the list so people actually
get replies!)

 

-- 
Providing support to Britain's 500 talking newspaper services
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On 25 May 2010 14:41, Hussein Patwa <access-uk@xxxxxxxxxxxxxx> wrote:

Hi there,

I know this came up sometime last year but I was wondering if anyone was
able to get an answer out of ING Direct or find some other way of getting
around the accessible barrier that is the number pad used when logging on to
the online bank?  You have to enter the numbers by clicking on them with the
mouse, as entering with the keyboard doesn't work.  To compound things there
are no alt tags telling you which key is which, and the number pad changes
each time you access it.

I'm thinking of changing banks as this is just unacceptable.  Yes, I can
access the info by phone, but I don't want to pay the call charges if I need
to do this from outside the UK.  Plus, it's just inconvenient.  Why have
they been allowed to so blatantly disregard accessibility for such a
critical function for so long?


_______________________________________
Have a pleasant day,

Kind Regards and Best Wishes,

Hussein.

Hussein Patwa
Tel: 0789 47 595 62 (UK)
Tel: +44 (0)122 4433 954  (SIP)
Twitter: www.twitter.com/hussein_patwa
Skype: patwaspotterfan2
GoogleTalk: thewanderingwriter
Web: www.patwanet.co.uk
My Blog: http://patwaspotterfan.livejournal.com

Find me on Facebook: http://www.facebook.com/profile.php?id=510013486



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