George Do you think it would be worth drafting a letter that we could send or is i= t better to do individual. Sam -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of George Bell Sent: 12 August 2004 11:02 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] FW: Tesco and Sainsburys OK. Here's Julie Howell's response on the Tesco/Sainsburys issue. (My was she quick to respond - 6 minutes!!) =20 Reading between the lines, I rather suspect she is asking you all to help her/RNIB make a first test case under the revised DDA due to come into effect very soon. Let's all give her the support she deserves. Julie is one who works very hard here. =20 Can we now move on to other topics please, pending responses from the two companies involved? =20 George. ________________________________ From: Julie.Howell@xxxxxxxxxxx [mailto:Julie.Howell@xxxxxxxxxxx]=20 Sent: 12 August 2004 10:45 To: George Bell Subject: RE: Tesco and Sainsburys Hi George=20 Please note that I'm on leave til 16 August.=20 No thanks to the 100 messages (though thanks for the offer!).=20 Instead, anyone who has a complaint about either Tesco.com or Sainsbury's to You is advised to write to the companies concerned with details of their complaint. Anyone doing so may send a copy of their correspondence to me at julie.howell@xxxxxxxxxxx (or my postal address: Julie Howell, RNIB, Bakewell Rd, Orton Southgate, Peterborough, Cambs PE2 6XU). They should ask the company to acknowledge the complaint, ask for details of how the complaint will be addressed, mention that the complaint will be sent by copy to RNIB, and ask for a timescale for when any proposed changes will be made to the site. They should also assert that they are a customer with disabilities and that the service provider has a duty under the 1995 Disability Discrimination Act to ensure that disabled customers are not discriminated against on the grounds of disability. As it happens, I am meeting with Tesco.com on 19 August, so if anyone copies me into correspondence with Tesco.com prior to that date I'll be able to raise it at my meeting with them. Best regards=20 Julie Howell=20 Digital Policy Development Manager=20 RNIB=20 -----Original Message-----=20 From: George Bell=20 To: Julie.Howell@xxxxxxxxxxx=20 Sent: 12/08/04 10:39=20 Subject: Tesco and Sainsburys=20 Hi Julie,=20 =20 Total mayhem seems to have broken out over changes to both the above web=20 sites. Comments from one access-uk member was, "I have just spoken to=20 Sainsburys customer care, and was told that the site cannot be changed=20 as it cost to much money to have it done."=20 =20 Are you on to this, or do you want me to forward around 90 - 100 or more=20 messages on the subject? (Please don't ask me to filter out the best of=20 them!!)=20 =20 All the best,=20 =20 George Bell=20 Techno-Vision Systems Ltd=20 --=20 DISCLAIMER:=20 NOTICE: The information contained in this email and any attachments is=20 confidential and may be privileged. If you are not the intended=20 recipient you should not use, disclose, distribute or copy any of the=20 content of it or of any attachment; you are requested to notify the=20 sender immediately of your receipt of the email and then to delete it=20 and any attachments from your system.=20 RNIB endeavours to ensure that emails and any attachments generated by=20 its staff are free from viruses or other contaminants. However, it=20 cannot accept any responsibility for any such which are transmitted.=20 We therefore recommend you scan all attachments.=20 Please note that the statements and views expressed in this email and=20 any attachments are those of the author and do not necessarily represent=20 those of RNIB.=20 RNIB Registered Charity Number: 226227=20 Website: http://www.rnib.org.uk=20 -- No attachments (even text) are allowed -- -- Type: application/ms-tnef -- File: winmail.dat ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to=20 ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ---------------------------------------------------------------------------- Disclaimer: This message is intended only for use of the addressee. If this message was sent to you in error, please notify the sender and delete this message. Glasgow City Council cannot accept responsibility for viruses, so please scan attachments. Views expressed in this message do not necessarily reflect those of the Council who will not necessarily be bound by its contents. ---------------------------------------------------------------------------- ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq