I disabled a Dell Support Centre from starting on a Dell machine yesterday without incident if that is of any help. I agree with George and Steve though that a certain degree of circumspection should be applied to something that decribes itself as a "Driver Reset Tool". Like others I can only sympathise with the dilemma that all this extra stuff places the user in. With a Sony machine of mine I took a far more extreme (and a little costly) position of removing the Windows it came with and getting a OEM of the same. However you do not escape scott free because you then find some things don't work and that special DVD viewing software or whatever licensed specifically to the laptop is not available for download but only through the recovery CD. However in my case once the essential drivers were reinstalled the equation seemed to balance in favour of the new windows and lighter install. Dell in the USA had an option where you could pay a little more and get a PC without the bloatware. I haven't brought anything from Dell recently, perhaps they don't do that here. Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk Mail: Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx Technical: Support@xxxxxxxxxxxxxxxxxxx General - info@xxxxxxxxxxxxxxxxxxx Phone: Support line: 0845 634 7979 Sight and Sound Technology Limited is a company registered in England and Wales, with company number 1408275. Sight and Sound Technology Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD VAT Number - GB 860 2121 66. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq