Thanks, Mike. Looks like just the info she needs. Here's what I wrote to
her (I should have given you and the list credit; I'll do that on the phone):
XXX,
I've received an answer to my request for help for you (I didn't use your
name) concerning where your old CS mail is. The help was this link:
http://www.compuserve.com/faq/cat3.htm
There are several Q&As that deal with email. I've copied and pasted 3 of
them here:
========================================== Q. How do I re-read e-mail I've already checked?
A. To retrieve mail you've already read, click on the Read Mail icon on the toolbar. (If your toolbar is compacted, the icon says Read.) Your mailbox will appear. Click on the Old Mail tab and double click on the message you wish to read. As with e-mail you've sent, CompuServe keeps e-mail you've received and read on file for a period of 3 days, and then it's deleted. You may have your e-mail saved for up to 7 days. Just go to Keyword: MAIL PREFERENCES and change the number where it states "Keep my old mail online X days after I read it." Click OK to save.
A. To save mail as a file on your computer (accessible offline), choose Save As from the File menu on your menu bar. You can also choose to automatically save and file all your e-mail by using your Personal Filing Cabinet. Go to Keyword: PREFERENCES and click on "Personal Filing Cabinet." Here you can choose to save all mail you read and/or send. To access your Personal Filing Cabinet, simply go to Keyword: FILING CABINET.
A. Click on the Read Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Read.) To read a piece of mail you've already sent, click on the Sent Mail tab and double-click on the message (or select the message and click the Read button at the bottom). ==========================================
So it may be that the mail you want is not on your computer, and has been deleted by CS many moons ago. It depends on how you've already asked CS to handle your mail (see the second answer above). If there is any of your mail on your hard drive, it should be in your "Personal Filing Cabinet".
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