Hi Dick, I found this Compuserve help page; http://ourworld.compuserve.com/homepages/iain_noble/compuser.htm It apears that there are several choices for email. Can you find out which one she uses? Emali help http://inetnew.forumscentral.com/inet101/l05a.htm Seasons Greetings ~ My Christmas card http://www3.telus.net/mikebike/mikesxmas_2002.htm Mike ~ It is a good day if I learned something new. Editor MikesWhatsNews see ~ http://www.mwn.ca <mikeswhatsnews-request@xxxxxxxxxxxxx?Subject=subscribe> See my Anti-Virus pages ~ http://virusinfo.hackfix.org A Technical Support Alliance Charter Member *********** REPLY SEPARATOR *********** On 23/12/2002 at 8:01 PM Dick Moores wrote: I'm trying to help out a friend at long-distance. She uses CS 2000, and has asked me where her "downloaded" mail is stored. Is it in a folder on her computer (Win98)? If so, which one? Thanks, Dick Moores ~*~*~*~*~ Was this forwarded to you? Want to subscribe? Send an email to 1stpickpchelp-request@xxxxxxxxxxxxx?Subject=subscribe. For a complete list of email commands for our list send an email to ecartis@xxxxxxxxxxxxx with a subject of "info 1stpickpchelp" without the quotes. If you wish to unsubscribe from our list send an email to 1stpickpchelp-request@xxxxxxxxxxxxx?Subject=unsubscribe To contact the list moderators send an email to 1stpickpchelp-moderators@xxxxxxxxxxxxx ~*~*~*~*~