[windows2000] Re: OT - Creating Help Desk software using MS Access..
- From: "Costanzo, Ray" <rcostanzo@xxxxxxxxxxx>
- To: <windows2000@xxxxxxxxxxxxx>
- Date: Thu, 5 Feb 2004 16:18:59 -0500
Creating such an application that would be logical and user friendly is
not a simple task. Some smaller companies use a free add-in for Outlook
to track such things. I've heard that this add-in is a bit buggy
though, but that was a few years back. I was going to say that perhaps
this has been reworked and is better, but it doesn't appear so, because
the only download I found for it is the same one for Outlook 97 and 98.
http://www.microsoft.com/downloads/details.aspx?FamilyID=9ABA1334-8DB7-4
8B6-B913-C6C1BAF0C97D
My company used to use Helpstar, www.helpstar.com. I hate 99% of
non-Microsoft applications that I've ever used. Helpstar was in the 1%
of those that I don't though. We just recently switched to a different
application that was developed by AS/400 programmers. AS/400
programmers should not be dabbling in Win32 development. This
application is completely terrible, and I'd kill to get Helpstar back.
Helpstar is NOT cheap though. If you're willing/able to spend cash on a
solution, I strongly recommend this product.
Ray at work
-----Original Message-----
From: Farrugia, Paul [mailto:pfarrugia@xxxxxxxxxxxx]
Sent: Thursday, February 05, 2004 4:05 PM
To: windows2000@xxxxxxxxxxxxx
Subject: [windows2000] OT - Creating Help Desk software using MS
Access..
Hello,
I was wondering if anyone has tried creating their own help desk
software using MS Access, if so can you provide and tips or links to
resources for a job like this.... ... we are basically looking for
something small because we have a team of 4 and as of right now our VP
wants us to hand in word documents with weekly updates of our tasks,
projects etc. most of the software I have seen out there allows users to
open tickets with the support departments and we are not looking for
anything like that. We just want something to keep track of our daily
tasks and issues as well as creating reports of these tasks....
Thanks,
Paul.
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