DTC is holding a hearing at Warwick Town Hall on April 25, a Wed, at 5 pm. The
purpose is to hear from our residents so the Department can determine if there
is cause to actually open an investigation. Please mark your calendars, make
some notes, and come speak about your experience with our phone system. 5 pm
at Town Hall Wed April 25.
David Young
Administrative Coordinator
Town of Warwick
978-729-3224 (mobile)
978-544-6315 (Selectboard office)
413-676-9544 (Broadband service)
From: warwicklist-bounce@xxxxxxxxxxxxx <warwicklist-bounce@xxxxxxxxxxxxx> On
Behalf Of Lawrence Pruyne
Sent: Thursday, April 5, 2018 11:04 AM
To: WarwickList@xxxxxxxxxxxxx
Subject: [The-L] Re: phone issues more info/ also want clarification(with some
humor)
Hi, Elaine (and everyone else too);
I am glad to report that our state-level complaint (filed with the Dept. of
Telecommunications, or DTC, which used to be the DPU) is progressing. We are
meeting with a rep. of Verizon tomorrow to discuss upgrades to the system that
may bring an end to these constant problems.
We have not sued Verizon. That is a legal action in a different venue, the
court system.
A suit for recovery of payments by individual ratepayers who were not served by
Verizon, I would think, is up to the individuals involved. That's only my
personal opinion. I also think it sucks that this has been going on for 25
years.
We will have more information soon. Thanks for your patience.
Doc Pruyne
On Thu, Apr 5, 2018 at 9:06 AM, ear <ear@xxxxxxxxxxx <mailto:ear@xxxxxxxxxxx> >
wrote:
In the past week, I have been disconnected from calls a few times; once, there
was no dial tone available, so I couldn’t ‘call back’. Now, I’ve called twice
before since early march, abut the fax & clicking sounds / and phone calls
not going through The phone fixer guy said it was happening to lots of folks
in town, and he’d report it… ( it isn’t happening at our individual locations).
So a couple days ago I called, got the same robo answering, and really wanted
to talk to a person re: had some fix been attempted, etc.. I called DPU, who
snsered, and said I should be talking to the telecommunications people, and
she’d transfer me….. She transferred the call, (and Low and Behold) the person
answered said, Attorney General Maura Healys Office.
Gotta say, I went with it.
I explained that I had been incorrectly transferred to her, rather than the
telecommunications, and explained my situation, and that of others in town.
The woman was shocked , and asked, with these problems, if we were being charged
our whole monthly service fee, while things were running so badly. I told her
I have been ( I don’t know about others)..
She suggested that if we wanted to persue this situation, we could as a group,
and if tere were abound 5 people, it could be a strong case. She said she’d
mail me paperwork to look over.
So, I’m wondering what the town is doing at this time. Is it true that we are
suing Verizon?
Are we working thru different channels? ( The first time I called DPU in Jan
it was in tandem with calling Verizon, and they took my call & spoke to me,
with no story about needing to talk to telecommunications..
Best,
Elaine R
