I don't think many pro audio folk are aware of Samplitude sadly,
As far as I'm aware Samplitude was an acquisition by Magix, and I'd
associated Magix with 'easy to use' products like cd to mp3 conversion
and video to dvd transfer wizard based products rather than high end
professional software.
Chris
On 22/04/2017 18:57, Chris Smart wrote:
also, and I know they're trying to grow this part of their business,
but I see them tweeting about video almost exclusively. I wonder how
many people just don't even know how good their audio products are?
Are they just a lot more popular in Germany?
Whenever I see recording or mixing training that involves template
files or sessions in a particular DAW, I never see Samplitude
mentioned. Sonar or Reaper come up long before.
At 01:46 PM 4/22/2017, you wrote:
Good. Now let's get 'em to hire another, and we'll get another
incremental improvement. LOL. I think there's something systemically
wrong there, and they need a little shakeup.
On Sat, 22 Apr 2017 00:12:58 +0100, you wrote:
Well apparently they have hired a new person to head up tech supportand it appears that turn around time for support enquiries has
improved somewhat.
[mailto:vipaudioaccess-bounce@xxxxxxxxxxxxx] On Behalf Of Steve Matzura
-----Original Message-----
From: vipaudioaccess-bounce@xxxxxxxxxxxxx
Sent: 21 April 2017 11:58there
To: vipaudioaccess@xxxxxxxxxxxxx
Subject: [vipaudioaccess] Re: Disregard -Magix Support Address!
Yeah. I figured that one out last July! LOL. They'd do well to hire a
couple more blokes to sit on phones and process tickets. Personally, I
think that's where the bottleneck is. Not in actually solving
problems, but in communication with customers.
On Wed, 19 Apr 2017 13:59:26 -0400, you wrote:
their tech support process does leave a lot to be desired!
At 01:57 PM 4/19/2017, you wrote:
Sorry guys, found it eventually - blimey when selecting my product
¢Ë>±Êâmëh¶¥SËlzwZ?ésS[h¾*Z¹Ø¨iDzÊު笵úÞzX¬¶Ê+f?Ë>±Êâm觶'¹¸Þr×âzWS¢éì¹»®&Þ~º&¶¥SËlzwZ?ésS[h¾*Z¹Ø¨iDzÊު笵úÞzX¬¶Ê+f?éì¹»®&ÞS{ay+>?ç-~'¥tZ+sSÞ+-¢>b¢{%SG¬zÛbzb?ë-jwoiÆS?æ¡×¬¾+"¶m§ÿðÃëyéb²Û(®åS˾*Z¹Ø¨iDzç)Þ±æ«r>.æ«r¯zʶ¥SËZæ¯j)ZnWs¶m§ÿðÃëyéb²Û(®ÚÈb½ïïS®v*qǬa literally dozens of versions to go through!
Best,
Chris
è¦<-¶<azf¢)à+-²)©-+?צj)m¢ø©jçb¡§zËç¥SËl¢¸
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