Obviously not a solution for your mouse, but a handy tool for snapshots optimized for Citrix (no install, small footprint) : free TekSketch.exe at www.tekworkshop.com (on the left under TekTools). Input and request for features welcome. ALEX >From: "Sheflin, Andrew" <ASheflin@xxxxxxxxxxxxx> >Reply-To: thin@xxxxxxxxxxxxx >To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx> >Subject: [THIN] Re: clipboard problems >Date: Mon, 24 Feb 2003 16:06:22 -0500 > > >We manage a help desk. Print screen is a way for users to e-mail an error >in >a particular application. Or we have users that create manuals to certain >applications, so they will do a print screen to capture and paste it in >their manuals. > > > > -----Original Message----- >From: Magnus [mailto:magnus@xxxxxxxx] >Sent: Monday February 24, 2003 2:13 PM >To: thin@xxxxxxxxxxxxx >Subject: [THIN] Re: clipboard problems > > >The reason that the mouse disappears is due to the info being put to the >local PC's clipboard. This I believe is by design from M$. Is there a >particular reason why they are using the print screen button? (for an >application maybe) or are they doing this just because they want to? > >Magnus > >-----Original Message----- >From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On >Behalf >Of Sheflin, Andrew >Sent: Monday, February 24, 2003 11:49 AM >To: 'thin@xxxxxxxxxxxxx' >Subject: [THIN] Re: clipboard problems > > > >Yes they are. The problem is when the user hits print screen the mouse will >disappear for minutes unless you Alt-Tab to the local pc and then back. > >This used to work just fine until recently. > > -----Original Message----- >From: Magnus [mailto:magnus@xxxxxxxx] >Sent: Monday February 24, 2003 11:37 AM >To: thin@xxxxxxxxxxxxx >Subject: [THIN] Re: clipboard problems > > >Are they are able to hit the print screen button in a session and paste it >to WordPad (for Example) in the same session? > > > >-----Original Message----- >From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On >Behalf >Of Sheflin, Andrew >Sent: Monday, February 24, 2003 11:34 AM >To: 'thin@xxxxxxxxxxxxx' >Subject: [THIN] Re: clipboard problems > > > >Disabling the clipboard on the local PC would defeat the purpose of using >Citrix, since I have over 600 workstations and this problem is happening on >windows based terminals as well. > > -----Original Message----- >From: Magnus [mailto:magnus@xxxxxxxx] >Sent: Monday February 24, 2003 11:20 AM >To: thin@xxxxxxxxxxxxx >Subject: [THIN] Re: clipboard problems > > >It is using the local PC's Clipboard for the Print screen not the Citrix >one >that is why this is happening. Try disabling the clipboard on the PC and >they will not be able to do it > >Magnus > >-----Original Message----- >From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On >Behalf >Of Sheflin, Andrew >Sent: Monday, February 24, 2003 11:03 AM >To: Citrix List (E-mail) >Subject: [THIN] clipboard problems > > > >We have the Disable Client Clipboard Mapping checked, but when users hit >Print Screen it still copies it to the local pc clipboard. This is >happening >on both W2K and NT4 servers all of which have MF 1.8 SP3. > >Any suggestions? >********************************************************* >This Week's Sponsor - Neoware >Now through March 31, 2003 >Neoware is offering a Capio 500/Eon Proven 2100 >for $299! 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