Have them clear their browser cache. Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx> wrote: I have a user who changed their password and it appears that their use of a Citrix via a CAG -> WI keeps locking their account out. The CAG is doing SSO to the WI site, but that's it. User has the 9.150 web client. SSO is not enabled in the web client. Anyone have this problem before? Anything I should try? ************************************************ For Archives, RSS, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: //www.freelists.org/list/thin ************************************************ Jim Kenzig CEO The Kenzig Group http://www.kenzig.com Sponsorships Available! Blog: http://www.techblink.com Terminal Services Downloads: http://www.thinhelp.com Windows Vista: http://www.VistaPop.com Virtualization: http://www.virtualize-it.com Games: http://www.stressedpuppy.com