[THIN] Re: UPM4.0 install

  • From: "Jeremy Saunders" <jeremy@xxxxxxxxxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Tue, 8 Nov 2011 08:42:15 +0800

Yeah, this is a known issue and sort of documented in the eDocs, but not
clearly. Two hotfixes are required. Here's my documentation...

:: For Windows 2003 and 2008R1 Citrix recommend installing the following two
hotfixes mentioned in this
:: security bulletin:
:: One of the recommended hotfixes, KB956572, is already installed as a
requirement for HDX MediaStream
:: for Flash, so it's only the KB952004 that's really needed. Without them
the UPM driver may fail to
:: install during an upgrade and you'll get an error in the MSI logs such as
"Unable to revert to a
:: previous driver store for service 'upmjit'". This will cause a rollback
of the upgrade process. A
:: rollback in this case is not good, as by this time it has uninstalled the
previous version too.


-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Alan Tropper
Sent: Tuesday, 8 November 2011 8:20 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] UPM4.0 install

Hi All,

I have been having issues with installing profilemanager4.0 x86 on all of
our citrix servers, the msi package starts to install and then rolls back, I
have also tried to install 4.0 after removing 3.2 rather then upgrading over
the top and get the same issues....this worked fine on my test servers so
not sure whats blocking it....although I do get a signature error from MSI
log as below:

DIFXAPP: ERROR:  Signature verification failed while checking integrity of
driver package 'upmjit.inf' ('C:\Program Files\Citrix\User Profile
Manager\Driver\upmjit.inf'). (Error code 0xE0000244: The software was tested
for compliance with Windows Logo requirements on a different version of
Windows, and may not be compatible with this version.)
DIFXAPP: INFO:   Successfully removed
'{872D572A-FBE9-4546-8E24-654B93E20921}' from reference list of driver store
entry ''
DIFXAPP: INFO:   RETURN: DriverPackageInstallW  (0xE0000244)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program
Files\Citrix\User Profile Manager\Driver\upmjit.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0xE0000244
DIFXAPP: RETURN: InstallDriverPackages() 3758096964 (0xE0000244)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this
may not be 100% accurate if translation happened inside sandbox) Action
ended 12:32:08: InstallFinalize. Return value 3.
Action 12:32:08: Rollback. Rolling back action:

I have also tried the following with no success either:


Any ideas?



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