[THIN] Re: Troubleshooting slow/hanging on Servers
- From: Nick Smith <nick@xxxxxxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Wed, 10 Dec 2008 11:49:24 +0000
We get this on Fridays, very regularly. Simple matter of the DSL links being
saturated and latency decreasing as people;
- Plan their holidays
- Sync their Ipods
-Run flash games
-Download Warcraft patches
Not your staff, just people generally. So it depends on the WAN links, but if
they are common-or-garden ADSLs then I would expect this behaviour and <shrug>
or upgrade them.
Nick
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
Berny Stapleton
Sent: 10 December 2008 11:31
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers
Would this be about 3:30pm?
If the users complain to their supervisors that the servers are too slow, do
they get to go home? Are they at the pub about 4:00pm?
In all seriousness, I would suggest getting a trial of EdgeSight and putting
that on a couple of clients and see what you come up with.
Berny
2008/12/10 Angela Smith
<angela_smith9@xxxxxxxxxxx<mailto:angela_smith9@xxxxxxxxxxx>>
Hi
I have a strange issue I was hoping you could assist with. I have 2 issues I
need guidance on:
1) Every Friday we get a huge influx of calls with users complaining about
frozen/slow sessions. There is nothing special about this day. No scheduled
Tasks run, the Citrix Presentation 4 servers are not running out of resources.
All our users connect in over a WAN from various sites. Links are not being
saturated and are lightly loaded. What I would like to know is if there are
any good utilities I can run on the Citrix server to see in detail whats going
on.
2) I randomly get users telling me certain applications are slow but when I
check the server performance nothing is happening. TS Profiles are small, LAN
utilisation is OK. What tools can I run to troubleshoot these issues?
System is Windows 2003 running Presentation Server 4
Thanks
Angela
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