[THIN] Re: Troubleshooting slow/hanging on Servers
- From: Angela Smith <angela_smith9@xxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 11 Dec 2008 13:31:28 +1100
Hi
Thanks for your replies. Im looking at possibly trialing Citrix EdgeSite or
RTO PinPoint to assist with this issue. What product is more suited and
recommended?
Is Edgesite included as part of Citrix Software Assurance or is it licensed
separately?
Thanks
From: nick@xxxxxxxxxxxxxxxxxx
To: thin@xxxxxxxxxxxxx
Date: Wed, 10 Dec 2008 13:23:36 +0000
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers
Mmm, but it’s not her links that are being saturated, I’d
guess, but the generic internet between her wans and the Citrix servers.
Not sure about outside the UK, but in the UK the way BT handles
contention ratios means that if the company next to you is downloading half of
you-tube, your bandwidth will look fine but your latencies will drop
dramatically.
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Berny Stapleton
Sent: 10 December 2008 12:11
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers
Nick,
Something like that would have been my theory, but Angela says "All our users
connect
in over a WAN from various sites. Links are not being saturated and are
lightly loaded." so my guess would be that if the system is unusable, they
are letting the staff go and the excuse has just spread. I know a company who I
did work for, if this excuse worked, all the users would have tried it.
Berny
2008/12/10 Nick Smith <nick@xxxxxxxxxxxxxxxxxx>
We get this on Fridays, very
regularly. Simple matter of the DSL links being saturated and latency
decreasing as people;
- Plan their holidays
- Sync their Ipods
-Run flash games
-Download Warcraft patches
Not your staff, just people
generally. So it depends on the WAN links, but if they are common-or-garden
ADSLs then I would expect this behaviour and <shrug> or upgrade them.
Nick
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]
On Behalf Of Berny Stapleton
Sent: 10 December 2008 11:31
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers
Would this be about 3:30pm?
If the users complain to their supervisors that the servers are too slow, do
they get to go home? Are they at the pub about 4:00pm?
In all seriousness, I would suggest getting a trial of EdgeSight and putting
that on a couple of clients and see what you come up with.
Berny
2008/12/10 Angela Smith <angela_smith9@xxxxxxxxxxx>
Hi
I have a strange issue I was hoping you could
assist with. I have 2 issues I need guidance on:
1) Every Friday we get a huge influx of calls
with users complaining about frozen/slow sessions. There is nothing
special about this day. No scheduled Tasks run, the Citrix Presentation 4
servers are not running out of resources. All our users connect in over a
WAN from various sites. Links are not being saturated and are lightly
loaded. What I would like to know is if there are any good utilities I can
run on the Citrix server to see in detail whats going on.
2) I randomly get users telling me certain
applications are slow but when I check the server performance nothing is
happening. TS Profiles are small, LAN utilisation is OK. What tools
can I run to troubleshoot these issues?
System is Windows 2003 running Presentation
Server 4
Thanks
Angela
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