[THIN] SV: Re: Rapport Issues (Re: Holy Cow Batman - Altiris acquires Wise)
- From: "Svein Arild Haugum" <svein@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 3 Dec 2003 11:17:43 +0100
I can add to the people who think Wyse support is crap... I Spendt 45 days to
get a FREE rapport workgroup license key from them, the website did not send me
any, and noebody there managed to make me one in 45 days...
I tried web support in Europe an USA, i tried the norwegian dealer. Finaly the
reseller had to contact the leaders in Wyse Europe.... Then they managed to
produce a free license key...
Also i can add that i solved a lot of problems when i installed Wyse Rapport
SP3 (at that time SP1 was official...)
Now we dont pay for wyse boxes until everything works.
Mvh
Svein Arild
-----Opprinnelig melding-----
Fra: Rick Fogarty [mailto:rick@xxxxxxxxxxxxx]
Sendt: 2. desember 2003 19:46
Til: thin@xxxxxxxxxxxxx
Emne: [THIN] Re: Rapport Issues (Re: Holy Cow Batman - Altiris acquires Wise)
Good Luck! I've been dealing with them about many problems - some are just
stupid - obviously not well thought out. I've been in contact with the
techsupport for more then two years on a hardware issue and have yet to resolve
the issue.... Strange birds they are....
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
Mike MacDonald
Sent: Tuesday, December 02, 2003 1:17 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Rapport Issues (Re: Holy Cow Batman - Altiris acquires Wise)
Funny you should mention Rapport. I have been wrestling with it for weeks now.
We just got it a couple weeks ago and still can't get it working right. The
main issue has been that we couldn't get or apply images accross our switches.
They tried to blame our network, but through a lot of research I found that the
problem was that their software wasn't RFC compliant. Once I proved it they
were quick to fix it.
We use Nortel switches and it turns out the only thing they test on is Cisco.
They didn't find the problem because apparently Cisco's DHCP relaying
functionality is also non-RFC compliant and allow packets to pass through the
switch that should be dropped according to the RFC specifications.
Now that we can image, we have yet another problem related to the devices after
an image is applied and who knows how long that will take to fix. The part that
really torques me off is I have spent most of my time over the past few weeks
tracking down a bug in their software, at my clients expense, after they tried
to blame our network gear and our configuration. As someone who used to work in
sales I would think that putting a customer through the kind of trouble they
put me through would warrant an apology, or a thank you, or at least some
assistance with the other issues we are having with their software.
I wanted to mention this on the list because when I was looking into this issue
I couldn't find anything on the web to help resolve it. This way, it will show
up on thethin.net and if someone else runs into a similair issue they will see
they are not alone and could also contact me if they want more information. If
anyone does have questions about this issue or wants to know specifics let me
know.
-Mike MacDonald, MCSE, CCA
mike.macdonald_no_spam_@xxxxxxxx (remove the _no_spam_)
-----Original Message-----
From: Rick Fogarty [mailto:rick@xxxxxxxxxxxxx]
Sent: Tuesday, December 02, 2003 12:46 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Holy Cow Batman - Altiris acquires Wise!
Oh yeah... I know who they are. I use their product to push out all of my SMS
installs. As a user of Wyse terminals, I was hoping to get rid of that piece
of #*&#* Rapport! :-(
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