[THIN] Re: STOP ERROR
- From: "Mack, Rick" <RMack@xxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Thu, 12 Dec 2002 18:37:52 +1100
Hi Malcolm,
More info required.
NT 4.0 TSE is very sensitive to dodgy printer drivers which can cause a stop
0x1e or 0x50. However the fact that the BSOD only happens once a day doesn't
really seem to implicate a printer driver and there are other reasons for a
stop 0x1e.
The rest of the info on the BSOD screen might be useful, disable automatic
reboot if necessary or if that's not possible, have a look at bluesave from
www.sysinternals.com. A full memory dump would be your next stop in finding
out what's broken.
Mark Russinovich has a very good whitepaper on crash dump analysis
(www.sysinternals.com) and getting basic useful information out a crash dump
with windebug really isn't all that hard.
regards,
Rick
Ulrich Mack
rmack@xxxxxxxxxxxxxx <mailto:rmack@xxxxxxxxxxxxxx>
Volante Systems
18 Heussler Terrace
Milton 4064, Queensland
Australia
tel +61 7 32467777
-----Original Message-----
From: Malcolm Joosse [mailto:malcolm@xxxxxxxxxxxxxxxxxx]
Sent: Thursday, December 12, 2002 14:45
To: thin@xxxxxxxxxxxxx
Subject: [THIN] STOP ERROR
Hello,
We have just taken over a client that is having a bit of trouble with a =
Citrix Server. Almost every afternoon they get a BSOD and rebooting it =
gets it working for another 24hrs. As you can imagine this is becoming =
a bit of a bother for them and us. I have searched MS/Citrix and Google =
but nothing seems to be it. Any ideas would be great.
Details:
IBM 5500 server with 2 x 550Xeon and 2GB RAM
NT4TSE SP6 MF 1.8 FR2
40 users with full desktops running Office97 SR2 and a VB application =
connected to a MSSQL server.
The BSOD is always the same.
STOP 0x0000001E (0xC0000005, Cx4D8B0450, 0x00000000, 0x4D8B0450)
KMODE_EXCEMPTION_NOT_HANDLED
Help
Thanks
Malcolm
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