[THIN] Re: Published Apps Disconnects
- From: "Stansel, Paul" <Paul.Stansel@xxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Mon, 17 Feb 2003 14:42:49 -0500
Could it be a firewall keep-alive issue where it is seeing the session as
idle for too long?
-Paul
> ----------
> From: Gerry Schmidt[SMTP:gschmidt@xxxxxxxxxxxxxxxxxx]
> Reply To: thin@xxxxxxxxxxxxx
> Sent: Monday, February 17, 2003 2:35 PM
> To: thin@xxxxxxxxxxxxx
> Cc: Theresa Putzier
> Subject: [THIN] Published Apps Disconnects
>
>
> OK folks, here's a fun one for you. We have a client with a remote
> office where all of the users get periodically disconnected from their
> Metaframe session if they've been idle for a while. It WAS happening
> about every 15 minutes or so. Today we applied and registered SP2 and
> Feature Release 2 for Citrix and now they can go about 30-45 minutes
> between disconnects. Here are the other details I have:
>
> 1. It happens ONLY when running published applications (full desktop
> access does not disconnect)
> 2. The Connection Configuration (TCP/IP) is set for no timeouts
> regardless of Idle, Disconnect, etc.
> 3. It happens to all users regardless of status (happens to me as an
> administrator as well as regular users)
> 4. We all have the latest ICA client
> 5. All published apps are configured to auto-reconnect on disconnect
> 6. All PCs are Windows XP w/ SP1
> 7. Server is Windows 2000 w/ SP2 and Metaframe XPs SP2,FR2
>
> The only other "odd" thing about this configuration is that we're using
> the desktop edition (runtime engine) of Microsoft SQL Server 2000 on
> another server to host their data store. That connection appears to be
> working fine, though we do notice communication lags when we update the
> store (e.g. registering FR2 today, there was a lag of about 5-6 seconds
> after I entered the authorization code before it recognized the code as
> valid).
>
> Has anyone else seen this? If so, has any one come up with a fix?
> Since Citrix is closed today we can't call them for help. Besides, you
> guys are WAY better than Citrix phone support. :) Thanks in advance.
>
>
> Gerry L. Schmidt, CCA, MCP
> Olsen Thielen Technologies, Inc.
> Your Trusted Business Solutions Partner
> www.OTTechnologies.com=20
>
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