[THIN] Re: Published Apps Disconnects
- From: "Shaw, Matthew" <Matt.Shaw@xxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Mon, 17 Feb 2003 15:54:27 -0400
Gerry:
Sounds like a firewall or network device issue. The change to FR2 increasing
the length of time they can stay connected is probably a red herring. I
would examine the network devices along the path to determine if there are
timeouts or anti-idle mechanisms on any of them. Whenever I've seen this in
the past and all of the suspect Citrix settings have been checked it always
ends up being something external to the Citrix/Server environment.
Good Luck
Matt
-----Original Message-----
From: Gerry Schmidt [mailto:gschmidt@xxxxxxxxxxxxxxxxxx]
Sent: Monday, February 17, 2003 3:35 PM
To: thin@xxxxxxxxxxxxx
Cc: Theresa Putzier
Subject: [THIN] Published Apps Disconnects
OK folks, here's a fun one for you. We have a client with a remote office
where all of the users get periodically disconnected from their Metaframe
session if they've been idle for a while. It WAS happening about every 15
minutes or so. Today we applied and registered SP2 and Feature Release 2
for Citrix and now they can go about 30-45 minutes between disconnects.
Here are the other details I have:
1. It happens ONLY when running published applications (full desktop access
does not disconnect) 2. The Connection Configuration (TCP/IP) is set for no
timeouts regardless of Idle, Disconnect, etc. 3. It happens to all users
regardless of status (happens to me as an administrator as well as regular
users) 4. We all have the latest ICA client 5. All published apps are
configured to auto-reconnect on disconnect 6. All PCs are Windows XP w/ SP1
7. Server is Windows 2000 w/ SP2 and Metaframe XPs SP2,FR2
The only other "odd" thing about this configuration is that we're using the
desktop edition (runtime engine) of Microsoft SQL Server 2000 on another
server to host their data store. That connection appears to be working
fine, though we do notice communication lags when we update the store (e.g.
registering FR2 today, there was a lag of about 5-6 seconds after I entered
the authorization code before it recognized the code as valid).
Has anyone else seen this? If so, has any one come up with a fix? Since
Citrix is closed today we can't call them for help. Besides, you guys are
WAY better than Citrix phone support. :) Thanks in advance.
Gerry L. Schmidt, CCA, MCP
Olsen Thielen Technologies, Inc.
Your Trusted Business Solutions Partner www.OTTechnologies.com=20
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