Their exchange alias could be different than their username. The first login is their exchange alias, the second is their domain username \ password. I had a user with a exchange alias of jusernam and their username was jusername. They had to put jusernam in the first box and jusername\password at the second prompt. _____ Brian Claus, A+, Network+, MCP Network Administrator WESCO Distribution, Inc. 225 West Station Square Drive, Suite 700 Pittsburgh, PA 15219-1122 Phone: 412-454-2412 Fax: 412-454-2540 bclaus@xxxxxxxxxxxxx <mailto:bclaus@xxxxxxxxxxxxx> _____ -----Original Message----- From: Michael Boggan [mailto:MBoggan@xxxxxxxxxxx] Sent: Monday, December 16, 2002 2:05 PM To: THIN (E-mail) Subject: [THIN] OT: OWA Access Ok I have the OWA working for exchange 5.5. I have several users trying to connect to it but it says: OWA was unable to get to your inbox. To try to logon again, click here For additional help on troubleshooting this problem, click here The only difference in this and the ids that do work is that these users are setup in recipient folders. Is there anything special that has to be done to get them into OWA? Thanks, -------------------------------------------- Michael Boggan, Network Eng/Citrix Admin Virtual Desktop Inc. Dallas, Tx ph. (972) 960.6400 f. (972) 960.6445 email. mboggan@xxxxxxxxxxx -------------------------------------------- *********************************************** This Weeks Sponsor: 99point9.com The 99Point9.com Online Tech Support Helpdesk is the one-stop solution for all your server-based computing needs. http://www.99point9.com ************************************************ For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link. http://thethin.net/citrixlist.cfm The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution, copying or use of this message is unauthorized and strictly prohibited. If you have received this message in error, please notify WESCO Distribution, Inc. immediately at 412-454-4800. Thank you. *********************************************** This Weeks Sponsor: 99point9.com The 99Point9.com Online Tech Support Helpdesk is the one-stop solution for all your server-based computing needs. http://www.99point9.com ************************************************ For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link. http://thethin.net/citrixlist.cfm