[THIN] Logging on HDX Pro 1.1

  • From: Russell Robertson <russell@xxxxxxxxxxxxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Tue, 1 Mar 2011 16:58:11 +0000

Hello everyone

We have a client who is using XenDesktop 4 and the HDX Pro Graphics extensions 
and we are looking for some further support on the following from the HDX 3D 
for Professional Graphics Version 1.1 Administrator's Guide;

Advanced Logging
HDX 3D Pro Graphics 1.1 comes with a logging system that is turned OFF by 
default. This is to
ensure maximum performance during user sessions and logging is only meant to be 
used during
situations that require detailed troubleshooting. You should contact Citrix 
Technical Support before
enabling advanced logging functionality.
1. Log on to the HDX 3D Pro Graphics server and run the Admin Control Command 
tool HDX3DCmdLineToolX86.exe/HDX3DCmdLineToolX64.exe from command
prompt. You can find this tool installed in %systemdrive%\Program 
2. Start the command prompt and run this tool from the location: 
Files\Citrix\ICA Service.
3. Run Dbgview.exe.
4. This now displays a multitude of log messages for debugging. Contact Citrix 
Support for more assistance.

Question is; where do we pick up said logs?

I know this should go to Citrix Tech Support, but have never paid (nor needed) 
to call them and its frustrating that we'll have to do this just to get logging 


Russell Robertson

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