[THIN] KB: Q331490 Userinit.exe May Stop Working in Windows 2000
- From: "Jim Kenzig http://thethin.net" <jimkenz@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 21 Jan 2003 20:00:40 -0500
Userinit.exe May Stop Working in Windows 2000
http://support.microsoft.com/?kbid=331490
The information in this article applies to:
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Server SP3
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Advanced Server SP3
This article was previously published under Q331490
SYMPTOMS
When users log on from a terminal session, Userinit.exe may stop working.
Users may also receive the following error message that refers to
USERINIT.EXE in the window title bar in the Terminal Services client
session:
Application Error: The instruction at "0x77f8fe43" referenced memory at
"0x00c50000". The memory could not be "read". Click on OK to terminate the
program.
You may also receive the following event message in the system event log on
the terminal server:Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: MM/DD/YYYY
Time: 6:52:31 AM
User: N/A
Computer: computername
Description:
Application popup: userinit.exe - Application Error : The instruction at
"0x77f8fe43" referenced memory at "0x00c50000". The memory could not be
"read". Click on OK to terminate the program
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Windows 2000
service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The typical support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this fix has the file attributes (or later) that are
listed in the following table. The dates and times for these files are
listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between
UTC and local time, use the Time Zone tab in the Date and Time tool in
Control Panel.
Date Time Version Size File name
--------------------------------------------------------
01-Nov-2002 20:04 5.0.2195.6023 381,712 Printui.dll
01-Nov-2002 20:04 5.0.2195.6112 55,056 Wlnotify.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000
Datacenter Server, click the article number below to view the article in the
Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Last Reviewed: 1/14/2003
Keywords: kbbug kbQFE kbWin2000preSP4Fix KB331490
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