[THIN] KB: CTX104158 - "Error 1407. Could not get value names for key..." during MetaFrame Service Pack 3 Upgrade
- From: "Jim Kenzig http://thin.net" <jimkenz@xxxxxxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 8 Jun 2004 07:03:10 -0400
CTX104158 - "Error 1407. Could not get value names for key..." during
MetaFrame Service Pack 3 Upgrade
This document was published at:
http://support.citrix.com/kb/entry.jspa?externalID=CTX104158
Document ID: CTX104158, Created on: Jun 7, 2004, Updated: Jun 7, 2004
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix
MetaFrame XP 1.0 for Microsoft Windows 2003
Symptom
When attempting to upgrade to MetaFrame XP 1.0 Service Pack 3/Feature
Release 3, the following message may appears:
?Error 1407. Could not get value names for key
SYSTEM\CurrentControlSet\Services\Citrix ICA \Performance. Verify that you
have sufficient access to that key, or contact your support personnel.?
The following error messages may also appear in the event log:
Event Id: 10005 Source: MsiInstaller
Description:
?Product: Citrix MetaFrame XP Server for Windows with Feature Release 3 ?
Error 1407. Could not get value names for key
SYSTEM\CurrentControlSet\Services\Citrix ICA\Performance. System error 234.
Verify that you have sufficient access to that key, or contact your support
personnel.?
And/Or
Event Id: 11407 Source: MsiInstaller
Description:
?Product: Citrix MetaFrame XP Server for Windows with Feature Release 3 ?
Error 1407. Could not get value names for key
SYSTEM\CurrentControlSet\Services\Citrix ICA\Performance. System error 234.
Verify that you have sufficient access to that key, or contact your support
personnel.?
Cause
The above key cannot be read.
Use Regedt32.exe to navigate to the registry key above; no entries are in
this performance key.
Use regedit.exe to navigate to the same location on another server. You will
see several values in it like Close, Collect, First Counter, and so on.
Resolution
Create a backup and restore the key from a working server or manually
recreate the corrupted key. After the key is restored or recreated, restart
the installation of Service Pack 3/Feature Release 3.
Additional Information
Caution! Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Citrix cannot guarantee
that problems resulting from the incorrect use of Registry Editor can be
solved. Use Registry Editor at your own risk.
Note: Prior to deleting the registry key, document the values of the
following entries: First Counter, Last Counter, First Help, Last Help.
Navigate to to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Citrix ICA\
Add Performance to the end of the string. The registry key will look as
follows:
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Citrix
ICA\Performance
Add the following values:
Name: Library
Type: REG_SZ
Data: icaperf.dll
Name: Open
Type: REG_SZ
Data: ICAPerfMon_Open
Name: Close
Type: REG_SZ
Data: ICAPerfMon_Close
Name: Collect
Type: REG_SZ
Data: ICAPerfMon_Collect
Name: First Counter
Type: REG_DWORD
Data: Previously documented value*
Name: Last Counter
Type: REG_DWORD
Data: Previously documented value*
Name:First Help
Type: REG_DWORD
Data: Previously documented value*
Name: Last Help
Type: REG_DWORD
Data: Previously documented value*
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