[THIN] Helper App "Problem"
- From: "Robert K Coffman Jr - Info From Data Corporation" <bcoffman@xxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 8 Sep 2004 14:28:43 -0400
Ok, I'm having this issue in two different areas. I say "problem" because I
know how to fix it, but I don't know why its happening.
The first is IBM Content Manager OnDemand. It uses Adobe Acrobat Approval
via a plug in as a helper application. When I installed it, the user was
unable to launch a PDF file from OnDemand (error read "Adobe Acrobat
(AcroExch.App rc=-2147024891) could not be loaded. From what I could find
on the web, that error number indicates a permissions error of some type,
ie. "Access is denied."
If an admin opens a PDF this way, it works - and _then_ it works for
everyone, and continues to work after a reboot.
We also have a home grown document management system that uses Autovue as a
viewer. In this case, I have to launch Autovue before a user does,
otherwise the users can't launch documents. Once I do, the users are
forever able to launch Autovue from our document management software!
Environment is NT4 TSE. I checked file/registry permissions, and dcomcnfg
looking for security related problems, but found nothing.
Has anyone ever seen anything like this?
Thanks -
Bob Coffman
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