[THIN] Re: HELP PLEASE
- From: "Mack, Rick" <RMack@xxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Fri, 22 Nov 2002 07:23:39 +1100
Doug,
You are running out of virtual memory. I know that this sounds
counter-intuitive, but this can happen quite easily even if you have plenty
of physical RAM available and plenty of page file space available. The
reason that it can happen with plenty of those resources available is that
there are system resources that you can run out of even of you have plenty
of RAM and plenty of page file space.
The two most common reasons for this problem are that you are running
applications that have a memory leak somewhere and your memory is being
slowly eroded over time (this it why it is a good idea to reboot those
servers every night - that is the only sure way to reclaim leaked memory),
or that you are simply running enough copies of applications that consume a
lot of VM to push your servers to the wall.
Now for a little commercial. We make a product, TScale that reduces the VM
used by 32 bit applications running on Terminal Servers. You can download a
free eval from our web site here:
http://www.rtosoft.com/evaluate_ts.html
After you download the software you will need an evaluation key to get it to
actually optimize your applications. You can get the key by sending an email
to sales@xxxxxxxxxxxx
If you have any other questions, you are welcome to email me on or off list.
If you want to get technical, I will get Kevin Goodman our VP of Development
involved.
Cheers,
Bernd Harzog
CEO
RTO Software
678-455-5506 x701
bernd@xxxxxxxxxxx
www.rtosoft.com
-----Original Message-----
From: Stratton, Doug MSER:EX [mailto:Doug.M.Stratton@xxxxxxxxxxxxxxx]
Sent: Wednesday, November 20, 2002 7:16 PM
To: 'Fojut, Joseph A.'; 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: HELP PLEASE
We currently have our Reg size set to 140MB and it does not look like =
it has
got to the maximum yet. 84 MB is the biggest I have seen it.
-----Original Message-----
From: Joe Fojut [mailto:Fojut.Joseph@xxxxxxxx]=20
Sent: Wed, November 20, 02 1:13 PM
To: Stratton, Doug MSER:EX
Subject: RE: [THIN] HELP PLEASE
Hi Doug:
This sounds like you are running out of room in your registry and the
userenv errors are occurring when your system is not able to load a =
users
ntuser.dat. You should increase the registry to the maximum allowable =
size.
I bump it to 100mb on our WTSE 4.0 boxes and I think you can go at =
least
150mb on the W2k boxes. You may be able to go higher.
We have found that registry size turns out to be the limiting factor =
for us
and causes us to add more servers well before CPU and memory are a =
problem.
Regards,
Joe
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On =
Behalf
Of Stratton, Doug MSER:EX
Sent: Wednesday, November 20, 2002 2:21 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] HELP PLEASE
We have terminal server farm with 5 production servers in it. =20
They are running Citrix XP and 1.8.
We are starting to get resource problems more and more often. These =
are
becoming quite common and it seems they occur on any of the 5 servers =
(more
often then not nutmeg or chives 2 of the 5) =20
I have sent a note to MS asking if the KB312362 artical applies to =
W2k
Server (not advanced server). Not sure if this will help or not.
I checked the registry size on nutmeg when it was telling me that it =
needed
to be increased and found that it was 84 MB and maximum size was 140MB. =
So
I assume it still had room and the message was erroneous? Page file =
was
4092 MB recommended 3070 MB.
Most of the original messages were around the system pagepool being =
empty.
These are the types of events that we get:
APPLICATION EVENT LOG
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 11/20/2002
Time: 11:24:04 AM
User: NT AUTHORITY\SYSTEM
Computer: NUTMEG
Description:
Windows cannot unload your registry class file. If you have a roaming
profile, your settings are not replicated. Contact your administrator. =
DETAIL The operation completed successfully. , Build number ((2195)).=20
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 11/20/2002
Time: 11:24:10 AM
User: NT AUTHORITY\SYSTEM
Computer: NUTMEG
Description:
RegLoadKey failed. Return value Insufficient system resources exist to
complete the requested service. for e:\Documents and
Settings\dstrat_a\ntuser.dat.=20
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 11/20/2002
Time: 11:24:13 AM
User: NT AUTHORITY\SYSTEM
Computer: NUTMEG
Description:
Windows cannot load your profile. Please increase the registry size and
restart the computer.=20
SYSTEM EVENT LOG
Event Type: Error
Event Source: Print
Event Category: None
Event ID: 33
Date: 11/20/2002
Time: 11:27:06 AM
User: NT AUTHORITY\SYSTEM
Computer: NUTMEG
Description:
The PrintQueue Container could not be found because the DNS Domain name
could not be retrieved. Error: 547=20
Event Type: Error
Event Source: Srv
Event Category: None
Event ID: 2020
Date: 11/20/2002
Time: 11:18:56 AM
User: N/A
Computer: NUTMEG
Description:
The server was unable to allocate from the system paged pool because =
the
pool was empty.=20
Data:
0000: 00 00 04 00 01 00 54 00 ......T.
0008: 00 00 00 00 e4 07 00 c0 ....=C3=A4..=C3=80
0010: 00 00 00 00 9a 00 00 c0 ....=C5=A1..=C3=80
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 02 00 00 00 .... =20
I could really use some process/advice on how to resolve this. =20
At this point I have ended up doing the following to get around the =
problem
when it occurs:
Disable logon to the server (via load balancing)
Restart the print spooler as the first sign is usually people can't =
print.
(sometimes helps) Restart the NAV service (we just started trying this)
Logoff any disconnected sessions. This usually helps
This helps usually but it is getting more severe all the time and less
effective.
Doug Stratton,=20
TDA, Workplace Support, http://icw.ista.gov.bc.ca/I_wss/workplace.asp
<http://icw.ista.gov.bc.ca/I_wss/workplace.asp>=20
Common IT Services,=20
Ministry of Management Services,=20
Province of British Columbia=20
Phone: 250 356-6678 Fax: 250 356-1960=20
MailTo:Doug.M.Stratton@xxxxxxxxxxxxxxx
<MailTo:Doug.M.Stratton@xxxxxxxxxxxxxxx>=20
D Sharped
-----Original Message-----
From: Bernd Harzog [mailto:Bernd.Harzog@xxxxxxxxxxx]
Sent: Thursday, November 21, 2002 23:22
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: HELP PLEASE
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