Roger, We had a similar problem with an Insurance package. It came down to installing the software without the CHGUSR /INSTALL (or Add and Remove software). Stuart Donnelly Consultant _________________________________________ LogicaCMG Elopak House Rutherford Close Meadway Technology Park Stevenage Hertfordshire SG1 2EF United Kingdom T: +44 (0) 1438 310300 F: +44 (0)7092 399623 E: Stuart.Donnelly@xxxxxxxxxxxxx www.logicacmg.com -----Original Message----- From: Roger Riggins [mailto:Roger@xxxxxxxxxxxx] Sent: 11 February 2003 15:04 To: thin@xxxxxxxxxxxxx Subject: [THIN] AMS Prime v3.0.2.4 Insurance Software Are any of you running this software on your Citrix boxes? I have a customer that is attempting to install it and receiving an error: DLL function call crashed: ISSupport.RegisterDLL It's a Win2K Metaframe XP box (that's all I know for now). My guess is that it's a problem installing the app on the OS, nothing to do with Citrix. The customer stated that she is able to install it on Win9x machines and Windows XP machines successfully. Roger Riggins, A+ MCSE CCNA CCA ACES Systems Engineer * 319-287-3102 * roger@xxxxxxxxxxxx ********************************************************* This Week's Sponsor - RTO Software / TScale TScale increases terminal server capacity. Get 30-40% more users per server to save $$$ and time. Add users now! - not more servers. If you're using Citrix, you must learn about TScale! Free 30-day eval: http://www.rtosoft.com/Enter.asp?ID=79 ********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm ********************************************************* This Week's Sponsor - RTO Software / TScale TScale increases terminal server capacity. Get 30-40% more users per server to save $$$ and time. Add users now! - not more servers. If you?re using Citrix, you must learn about TScale! Free 30-day eval: http://www.rtosoft.com/Enter.asp?ID=79 ********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm