[TechAssist] TechAssist] Re: My 1st experience with Tri-State Module
- From: "Keith Trumbla" <keith@xxxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 20 Jan 2004 14:24:29 -0600
Hi Larry, I am in Canada so I am kinda removed from this one. But shouldn't
the people answering the phone be able to handle these issues ? Why are they
there ? .....So the management and techs can do what they are supposed to do
?
I am not judging either company as I have not had dealings with either of
them. But the people answering the phone ARE the company in the customers'
eyes. Seeing whether or not a module has been received for service is not a
management job.
Just my two cents...worth two cents !
Keith Trumbla
BEMelectronics.com
Suite 212-530 Century St.
Winnipeg Canada
R3H 0Y4
Ph.204.775.2875 Fax.204.774-9192
----- Original Message -----
From: "Larry E." <videotech@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, January 20, 2004 12:22 PM
Subject: [TechAssist] Re: My 1st experience with Tri-State Module
> We did the same, Had all kinds of problems with PTS, switched to Tri-State
and
> have zero problems and Tri-State is way cheaper, I`ve said it before and
I`ll say
> it again, if
> your having problems with a supplier go to the head person of that company
to get
>
> your problem solved, DO NOT deal with the people that answer the phone !!!
Larry
> E
> Larry Eastman
> American TV & Electronics
> Crystal River, Fl. 34428
>
>
> Jim Myers wrote:
>
> > We recently switched FROM pts TO Tristate for similar reasons, seems you
can
> > have a bad experience with any company.
> > **************************************************
> > Jim Myers
> > Since 1972
> > Telrad Electronic Services Co.
> > Fort Wayne, IN 46815
> > *************************************************
> > ----- Original Message -----
> > From: "EectronicRepair" <ElectronicRepair@xxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Tuesday, January 20, 2004 12:32 PM
> > Subject: [TechAssist] My 1st experience with Tri-State Module
> >
> > In then past few months I've been reading on this forum how so many
shops
> > use Tri-State Module, so I decided to use them for the first time, I've
been
> > using PTS for a long time.
> > So early December I send a Sony board to them for repairs, after 2 weeks
had
> > past I called to check the status of the board, they checked around and
they
> > told me they didn't have the board and because of the holidays its
taking
> > extra time to receive packages and I was asked to call back the
following
> > week.
> > Since then I called several times and every the time that I called they
> > couldn't find my board.
> > A little over a month past and I decided to track the package to see if
they
> > had received it or if it was lost.
> > The Post Office was able to track the package and also was able to tell
me
> > that the package was received by Tri-State Module 5 days after I shipped
it
> > and the name of the persons that signed for it.
> > When I confronted Tri-state Module with this information my board was
> > miraculously found and they had told me that a technician will be
working on
> > it and I will have it within a couple of days.
> > Well just today I received my board from Tri-State Module, very well
packed,
> > I opened the box, the board was send back to me the same condition I
shipped
> > it to them, unrepaired.
> > I called them to see why nothing was done to the board and They told me
that
> > they have to investigate and call me back shortly, I'am still waiting.
> > In the mean time I have a very mad costumer threating me with a lawsuit.
> > This was my fist and last experience with Tri-State Module.
> > Thank you, Mark
> > Electronic Repair Services
> > Lancaster, PA 17603
> >
>
> --------------------------------------------------------------------------
--
> > -
> > Jokes, complaints, off topics, general chat. Everything other than
repair
> > help problems can be found at this new list. No archives and posts will
not
> > be found on Google or any other engine!To remove or join, click:
> > mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
> > Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
>
> --------------------------------------------------------------------------
--
> > -
> > Lost Password:
> > http://www.tech-assist.org and select "Login Problems?".
> > Email Archives:
> > //www.freelists.org/archives/techassist/
> >
>
> --------------------------------------------------------------------------
---
> > Jokes, complaints, off topics, general chat. Everything other than
repair
> > help problems can be found at this new list. No archives and posts will
not
> > be found on Google or any other engine!To remove or join, click:
> > mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
> > Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
>
> --------------------------------------------------------------------------
---
> > Lost Password:
> > http://www.tech-assist.org and select "Login Problems?".
> > Email Archives:
> > //www.freelists.org/archives/techassist/
>
> --------------------------------------------------------------------------
---
> Jokes, complaints, off topics, general chat. Everything other than repair
> help problems can be found at this new list. No archives and posts will
not
> be found on Google or any other engine!To remove or join, click:
> mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
> Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
> --------------------------------------------------------------------------
---
> Lost Password:
> http://www.tech-assist.org and select "Login Problems?".
> Email Archives:
> //www.freelists.org/archives/techassist/
>
>
-----------------------------------------------------------------------------
Jokes, complaints, off topics, general chat. Everything other than repair
help problems can be found at this new list. No archives and posts will not
be found on Google or any other engine!To remove or join, click:
mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
-----------------------------------------------------------------------------
Lost Password:
http://www.tech-assist.org and select "Login Problems?".
Email Archives:
//www.freelists.org/archives/techassist/
Other related posts:
