[TechAssist] Re: Sony Unusual Shutdown SOLVED!
- From: gulftech@xxxxxxxx
- To: techassist@xxxxxxxxxxxxx
- Date: Sat, 24 Nov 2001 19:42:19 -0600
This is really regarding the use of used parts for repair purposes, but I
didn't change the subject line to maintain continuity.
I, too, use used parts (when necessary) for repairs, but more than just
semiconductors. Power resistors (Who can stock them all?), transformers,
video heads, even tuners. Those parts are listed under parts, but
followed by (used) and N/C under price. There is no reason to make it a
big issue. Have never had a complaint. As far as warranty goes, though
my warranty is posted at only 30 days, I replace any failed part I
replaced (new OR used) for a customer with no labor up to six months
after the repair. This is unwritten and at my discretion, but again, no
big deal.
Very few of us live in areas where repair parts are locally available.
We perform our service in places where we rely on distributors in far-off
cities where we must meet minimum billing conditions, pay for shipping
and handling, and depend on delivery systems to receive our orders. It
takes time to make up the order, place it, and stock the parts. All of
this must be passed on to the customer if we intend to stay in business.
For someone to say it is unethical to use used parts is probably said by
someone who works AT a repair center, not by someone who has to make the
bottom line. It is, of course, (IMO) unethical to charge a full price
for a used item. This may be controvertial, but I would see nothing
wrong with adding, for example, 15 minutes labor rate for the time to
remove a tuner from a chassis to put into a set. Still, no charge for
the tuner, but time was used to obtain the part. This may make the
difference between a repair and a non-repair. Nobody wins in the latter
case.
I've gone on a limb to give you my opinion. Food for thought.
Ken Smith
Gulf Technical Services
3034 Gulf Breeze Parkway
Gulf Breeze, FL 32561
850-934-8324 (Voice) 850-932-0819 (Fax)
---------------
On Sat, 24 Nov 2001 17:46:16 -0700 "Bill McFarland"
<billmcfarland@xxxxxxxxxxxxxx> writes:
>
> I use used parts all the time (only semi-conductors)....However, I
> NEVER
> charge for them I always tell the customer. and extend my normal 30
> day
> warr. to 60 on that part and will change it for cost of part only.
>
> I think its a good way to speed up the turn around time. And as long
> as your
> honest with the customers they don't seem to mind.
>
> Bill McFarland
> DMC Electronics
>
> ----- Original Message -----
> From: Bil Green <tv.vcrrepair@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Friday, November 23, 2001 8:27 PM
> Subject: [TechAssist] Re: Sony Unusual Shutdown SOLVED!
>
>
> >
> > Emergency it was. I just took the opportunity to ask
> > everyone what they think about using used parts. I too use
> > 'em if necessary - just always feel awkward when it's a
> > small part that I should have had anyway.
> >
> > Bil
> >
> >
> > ----- Original Message -----
> > From: "Ralph Dorsey" <Merlin-Wizard@xxxxxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Friday, November 23, 2001 7:00 PM
> > Subject: [TechAssist] Re: Sony Unusual Shutdown SOLVED!
> >
> >
> > >
> > > i use only new parts unless it's an emergency and i know
> > how people get
> > > around the holidays, so i thought you had an emergency
> > >
> > > Bil Green wrote:
> > >
> > > > Thanks, I didn't think to check those.
> > > >
> > > > Do honest techs actually use used chips? What can you
> > say
> > > > to the customer? (when in a pinch in the past I would
> > just
> > > > not charge for any small used part).
> > > >
> > > > Well, I don't feel too bad this time since this CTC185
> > has
> > > > only seen a few days of use.
> > > >
> > > > Bil
> > > >
> > > > ----- Original Message -----
> > > > From: "Ralph Dorsey" <Merlin-Wizard@xxxxxxxxxxxxxxxx>
> > > > To: <techassist@xxxxxxxxxxxxx>
> > > > Sent: Thursday, November 22, 2001 12:42 PM
> > > > Subject: [TechAssist] Re: Sony Unusual Shutdown SOLVED!
> > > >
> > > > >
> > > > > tda7142 used in rca ctc 175-187,,,you probably have
> > one on
> > > > your junk
> > > > > pile
> > > > >
> > > > > Bil Green wrote:
> > > > >
> > > > > > Well, I didn't think that there was such a thing as
> > No
> > > > Vert
> > > > > > Deflection with a fully lit screen. This one really
> > had
> > > > me
> > > > > > stumped. Thanks to Dennis I checked the vert output
> > and
> > > > > > sure enough the chip was leaking that black stuff
> > (what
> > > > is
> > > > > > that?).
> > > > > >
> > > > > > Thanks to Charlie for all those prints and the Sony
> > > > error
> > > > > > codes that pointed to the 4 flashes this one was
> > > > > > displaying - Indicates No Vert. Would have helped
> > if
> > > > Sony
> > > > > > tech support would have told me this ($3 per
> > minute).
> > > > > >
> > > > > > Don't have a TDA8172, but I am confident that will
> > fix
> > > > the
> > > > > > set.
> > > > > >
> > > > > > Bil
> > > > > >
> > > > > > Sony KV27S42
> > > > > > 1999 model
> > > > > > Turns OFF as soon as screen lights up (then red LED
> > > > blinks)
> > > > > >
> > > > > > The screen lights up rainbow colored (no video or
> > snow)
> > > > with
> > > > > > the colors running up from the bottom (CRT tests
> > o.k.)
> > > > > >
> > > > > > Very bright, but no retrace lines
> > > > > > The CRT screen and cathodes voltages are normal
> > > > > > HV is o.k.
> > > > > > Focus Voltage is 8KV
> > > > > >
> > > > > > Disconnecting both the HV lead and the CRT socket -
> > No
> > > > help
> > > > > > (still turns off and red LED keeps blinking)
> > > > > >
> > > > > > I replaced the flyback as recommended by someone who
> > had
> > > > > > similar problems with several Sony's, also the RGB
> > > > output
> > > > > > chip - No help
> > > > > >
> > > > > > Bil
> > > > > >
> > > > > > =================================
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