[TechAssist] Re: Customer wants all their money back
- From: <info@xxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 23 Jan 2002 11:29:20 -0600
> From: "Richard Golden d.b.a. Golden Video Repair Center"
<reldong@xxxxxxxxx>
> I can not help you now,but maybe in the future,this is
> what I do. I don't warranty any,any portable units.cds,boon
> box,camcorders,etc. I tell them up front,
> and in writing on invoice. I guarantee it works when
> they pickup the unit. And "make" them,test it out,
completely! Before they
> leave my store. I have learned the hard way,
> if they bang,drop it,etc ,it's always my fault.I would
> rather pass,a repair if they don't agree with my
policy.Funny no one has
> refused it yet.and never a
> problem with reservice.Hope this will help you next
> time.
> Richard
>
> Original Message -----
> From: "J Silverman" <greentron@xxxxxxxxxxxxxxxx>
> To: <Techassist@xxxxxxxxxxxxx>
> Sent: Tuesday, January 22, 2002 5:09 PM
> Subject: [TechAssist] Customer wants all their money back
>
>
> >
> > We repaired a mechanism problem in a 1990 Sony CCD-TR4
camcorder.
Customer
> > brought it back a week later complaining that it would
not always record
> or
> > stop recording. Found that the record switch element was
intermittant.
> > Looked mashed in like it had been pressed too hard.
Unfortunately, the
> > record switch element is permanently attached by a ribbon
cable to the
> > control switch block and the zoom switch assembly. An $82
part if still
> > available, and customer wont put any more money into this
old unit.
> > Does anybody have one of these in their boneyard? Same
switch block is
> used
> > in the Sony CCD-TR45, the Nikon VN300, and the Kyocera
KX-70U. Sony part
> no.
> > 1-466-382-21.
> > Jerry Silverman
> > Greentron Inc
> > 4 Newland Ave
> > Greenville SC 29609
> > 864 232 3889
> > Fax 271 2080
> > mailto:greentron@xxxxxxx
> >
> >
> >
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