[TechAssist] Apex DVD player, model 2600, set to progressive scan.
- From: Kevin <kevintv@xxxxxxx>
- To: TECH-ASSIST <techassist@xxxxxxxxxxxxx>
- Date: Tue, 05 Apr 2005 20:11:15 -0700
The customer brought in DVD player and channel 3 converter for TV with
no video inputs, saying he could not get a picture. The DVD player was
supposed to be set to interlaced at the factory but was set to
progressive scan. Normally hooking up one of the component outputs
would give me a split picture which I could then use to change the DVD
back to interlaced. But because I was using the channel 3 converter
there was just a scrambled picture on all 3 component outputs. So I had
to use a TV with video inputs to set it back to interlaced. I then
looked at the remote and found a button marked I/P, which toggled the
DVD player back and forth between Interlaced and Progressive Scan. I
looked at the manual to see if it explained the I/P button (which of
course stands for Interlaced and Progressive), but get this: The page
showing the remote explained that the I/P was I/P--no explanation at
all! How useless! If the customer knows nothing about Progressive
Scan, he can read the manual until he is blue in the face and not learn
how to correct his problem! I have seen this problem 3 times now where
the DVD player is set to Progressive Scan, but this is the first time I
have seen a manual that doesn't explain the remote enough so the
customer can learn for himself.
Kevin Wilks
Kevin's TV & Video Repair
Penticton BC Canada
kevintv@xxxxxxx
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