[TechAssist] Re: APEX AT2708S
- From: "Phillip R. Hull" <phil245@xxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 19 Feb 2004 09:36:15 -0500
I believe that depend on the manufactures retail price of product when new.
If its over $300 they must have parts for a longer period of time.
Phillip R Hull STET
phil245@xxxxxxxxxxxxx
FAX 517--569-3075
Professional Technicians only
----- Original Message -----
From: "larry" <schntv@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2004 6:44 PM
Subject: [TechAssist] Re: APEX AT2708S
> i was told that now the manufacturer is only required to carry
> parts until the warranty runs out.
> Larry
>
> Wallyusmc1@xxxxxxx wrote:
> >
> > Hi gang,
> > I'm extremely upset over this set. I need the EEprom, N001. I
contacted
> > APEX by FAX and waited two weeks for an answer. They finally said that
I needed
> > to order the entire board assembly. However, they did not tells me what
the
> > board number was nor did they give me a price.
> > I was reading my email a couple of days later when someone recommended
> > Vance-Baldwin as a source. I called them and they returned my call a
week later and
> > said the same thing. Order the board. They also didn't give me a
number or
> > price.
> > I checked with Andrews Electronics and they also said the same thing
> > I finally called APEX and after waiting for 45 minutes on their customer
> > service line I was told to talk to parts. I called parts and explained
that the
> > set was manufactured in February 2003 and that all I needed was the
EEPROM.
> > She said she had no listing for that part and thought that I could get
the
> > board. After 15 minutes she came back to the line and stated that they
didn't have
> > that board on hand and that she would get back to me ASAP. Needless to
say,
> > I'm still waiting.
> > Can't something be done about this company? I know that they are
required by
> > the Song-Beverly act to stock parts for seven years.
> > Could this be the next KONKA?
> >
> > Walter Chambers
> > Walt's TV/VCR Service
> > 3753 Mission Ave, STE 117
> > Oceanside, CA 92054
> > 760-966-1213
> > 760-966-0891 FAX
> >
>
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