[TechAssist] Re: APEX AT2708S
- From: larry <schntv@xxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Wed, 18 Feb 2004 18:44:20 -0500
i was told that now the manufacturer is only required to carry
parts until the warranty runs out.
Larry
Wallyusmc1@xxxxxxx wrote:
>
> Hi gang,
> I'm extremely upset over this set. I need the EEprom, N001. I contacted
> APEX by FAX and waited two weeks for an answer. They finally said that I
> needed
> to order the entire board assembly. However, they did not tells me what the
> board number was nor did they give me a price.
> I was reading my email a couple of days later when someone recommended
> Vance-Baldwin as a source. I called them and they returned my call a week
> later and
> said the same thing. Order the board. They also didn't give me a number or
> price.
> I checked with Andrews Electronics and they also said the same thing
> I finally called APEX and after waiting for 45 minutes on their customer
> service line I was told to talk to parts. I called parts and explained that
> the
> set was manufactured in February 2003 and that all I needed was the EEPROM.
> She said she had no listing for that part and thought that I could get the
> board. After 15 minutes she came back to the line and stated that they
> didn't have
> that board on hand and that she would get back to me ASAP. Needless to say,
> I'm still waiting.
> Can't something be done about this company? I know that they are required by
> the Song-Beverly act to stock parts for seven years.
> Could this be the next KONKA?
>
> Walter Chambers
> Walt's TV/VCR Service
> 3753 Mission Ave, STE 117
> Oceanside, CA 92054
> 760-966-1213
> 760-966-0891 FAX
>
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--
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Dover, Ohio 44622 www.geocities.com/schntv2000/
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