Hash key and the following digits 7 7 8 0 and again followed by Hash. then the phone will ask are you sure? Then you need to press YES SoftKey1 Then the phone may ask for Lock code. If you have not changed it, it is 12345 followed by OK SoftKey1. Then the phone will beep and go quiet for a few minutes. No personal data like contacts will be lost. Eleanor ----- Original Message ----- From: yvonne oliver To: talks-uk@xxxxxxxxxxxxx Sent: Saturday, October 16, 2010 10:28 AM Subject: [talks-uk] Re: soft reset hi what is the soft reset key combination thank you Yvonne ----- Original Message ----- From: yvonne oliver To: talks uk Sent: Saturday, October 16, 2010 9:28 AM Subject: [talks-uk] e75 hello i have 4 questions of which maybe Ian or Eleanor may be able to answer 1 when i go to the opening screen the one that says network and signal strength i hear two voices there is a setting somewhere to turn off the other voice can anyone tell me where it is? 2 i have the handset menu set to list but for some reason i can only use left and right navigation key and not the up and down keys how would i change this? 3 there are a couple of ring tones that i like which is an amazement for nokia tones i cant find them in the gallery part of the menu can anyone tell me where they are stored? 4 when i switch on the phone i get this thing saying call features how would i turn that off? thank you Yvonne