hi ann, depends where you got the phone from. Vodafone to my knowledge are the only service provider that gives talkx to their visually impaired customers free of charge. but you have to ask for it and they order the phone for you with talk pre installed. I know this as I purchased my phone from them with talkx. you can however purchase talkx directly from Steve nut and i'm sure he'll be along to tell you prices and all that. i'm pretty certain talkx is £250 but hay dont shoot me if i'm slightly out on prices. Elaine ----- Original Message ----- From: ANN FLYNN To: talks-uk@xxxxxxxxxxxxx Sent: Wednesday, November 29, 2006 9:53 PM Subject: [talks-uk] my new phone i got my new phone but the talks isn't on it, where will i get the dalks and will i have to pay for it?