Contact your wayfinder dealer if you do not have your activation code. That wil probably be the quickest way of resolving this one.. Regaeds Graham Graham Page Mobile: 07753 607980 Fax: 0870 706 2773 Email: gpage@xxxxxxxxxxxxxx MSN: gabriel_mcbird@xxxxxxxxxxx Skype: gabriel_mcbird -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Colin Phelan Sent: 15 March 2011 20:59 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Wayfinder Refund Hi List, I am a TALKS user with Wayfinder and have recently found out about the refund scheme and apologise if this message is a bit off topic. I have applied and had a message back stating my activiation code was incorrect for them to identify my product. They are right as I input my user name in the field as that is the only reference I could find. Has anyone out there successfully filed a request using their user name not activation code please. Thanks for your assistance Colin