Hello, You will require your Wayfinder Access activation code, this can be acquired from the online Wayfinder Service, but is a little more complicated to do it this way. the easiest option is to contact your dealer, unless you of course bought directly from Wayfinder themselves, and ask them for your activation code. Regards, Neil Barnfather Talks List Administrator Twitter @NeilBarnfather TalkNav is a Nuance, Code Factory and Sendero dealer, for all your accessible phone, PDA and GPS related enquiries visit www.talknav.com URL: - www.talknav.com e-mail: - service@xxxxxxxxxxx Phone: - +44 844 999 4199 On 15 Mar 2011, at 21:04, Eleanor Burke wrote: You need your activation code or evidence of perches. Maybe whoever you purchased from will have the necessary details. -original message- Subject: [talks-uk] Wayfinder Refund From: "Colin Phelan" <colin_phelan@xxxxxxxxxxx> Date: 15/03/2011 9:00 pm Hi List, I am a TALKS user with Wayfinder and have recently found out about the refund scheme and apologise if this message is a bit off topic. I have applied and had a message back stating my activiation code was incorrect for them to identify my product. They are right as I input my user name in the field as that is the only reference I could find. Has anyone out there successfully filed a request using their user name not activation code please. Thanks for your assistance Colin