[talks-uk] Talks Dealer's Question
- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
- To: "Talks Mailing List" <talks@xxxxxxxxxxxxxx>, <talks-uk@xxxxxxxxxxxxx>
- Date: Wed, 7 Jul 2010 19:32:42 +0100
My Talks Dealer provided me with the following information this evening. I was
unaware that when Talks was transferred to another hand-set the faulty handset
talks code had to be surrendered. where thephe phone is not meeting the Talks
user's needs in full and therefore unsuitable, then surely it is OK to leave
Talks on the hand-set.
My dealer says:
"OK, Straight talk it is.
When you request a replacement for a phone, it is usually because the phone is
either faulty or not suitable. Looking at the Emails, you say it was not
suitable, so Voda replaced it with the E72.
So that means that the E71's IMEi was then removed from the Nuance database.
Then Voda come along and request a new licence for it.
Remember, it should not be in service, because you requested a replacement, and
it was removed. Because it was removed, the licence generator generated a
Standard licence, because that's all Voda sell.
So legally speaking, because that phone shouldn't be in service, then no, you
shouldn't have Talks on it.
Does that help?
Now that did not help me and hence me posting to the list. Unable to use all
features on the phone, it was replaced but surely the fact that a purchased
lisence, and purchase I did for £50, I shuld still be able to re-enable Talks
on that phone to Talks Premium.
Now I do not want to start any row on this list, all I want is for talks
Dealers to let me know if I must never use Talks again on the phone.
Is this the case every time one moves handset and transfers Talks? Must the
phone, the old phone, have the lisence removed by Nuance?
Eleanor
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