[talks-uk] Re: Talks Dealer's Question
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Thu, 8 Jul 2010 18:41:06 +0100
Hi Eleanor,
Absolutely.
All the best
Steve
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Eleanor Burke
Sent: Thursday 8 July 2010 12:26
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Talks Dealer's Question
OK got that now Steve, but if it is a transfer then Talks can remain on the
old phone. Have I got it now?
Eleanor
----- Original Message -----
From: Steve Nutt <mailto:steve@xxxxxxxxxxxxxx>
To: talks-uk@xxxxxxxxxxxxx
Sent: Thursday, July 08, 2010 11:51 AM
Subject: [talks-uk] Re: Talks Dealer's Question
Hi Eleanor,
You are confused between a transfer and a replacement.
A transfer always costs 50 pounds, unless you have a Sim licence, in which
case you can transfer for free.
A replacement, not a transfer, where the phone is returned to the
manufacturer as not suitable, faulty, or whatever, or if the phone is
stolen, then that is a replacement. In that case then the phone is
technically and legally out of service. This means that the phone in
question should not have Talks on it.
Again, if you are wanting to transfer your software from phone A to B, then
the cost of 50 pounds applies. You gave us the information that this phone
was replaced and not transferred. Therefore, the phone is, or should be, no
longer used with Talks.
I hope this clears things up.
All the best
Steve
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Eleanor Burke
Sent: Wednesday 7 July 2010 19:33
To: Talks Mailing List; talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Talks Dealer's Question
My Talks Dealer provided me with the following information this evening. I
was unaware that when Talks was transferred to another hand-set the faulty
handset talks code had to be surrendered. where thephe phone is not meeting
the Talks user's needs in full and therefore unsuitable, then surely it is
OK to leave Talks on the hand-set.
My dealer says:
"OK, Straight talk it is.
When you request a replacement for a phone, it is usually because the phone
is either faulty or not suitable. Looking at the Emails, you say it was not
suitable, so Voda replaced it with the E72.
So that means that the E71's IMEi was then removed from the Nuance database.
Then Voda come along and request a new licence for it.
Remember, it should not be in service, because you requested a replacement,
and it was removed. Because it was removed, the licence generator generated
a Standard licence, because that's all Voda sell.
So legally speaking, because that phone shouldn't be in service, then no,
you shouldn't have Talks on it.
Does that help?
Now that did not help me and hence me posting to the list. Unable to use
all features on the phone, it was replaced but surely the fact that a
purchased lisence, and purchase I did for £50, I shuld still be able to
re-enable Talks on that phone to Talks Premium.
Now I do not want to start any row on this list, all I want is for talks
Dealers to let me know if I must never use Talks again on the phone.
Is this the case every time one moves handset and transfers Talks? Must the
phone, the old phone, have the lisence removed by Nuance?
Eleanor
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