Without knowing more about when and/or how the error occurred, it would be impossible to advise you. The first thing I would try is, disable anti-virus software. Resetting Internet settings to factory defaults may also be necessary. Have you contacted Serotek Support about this? On Jan 23, 2013, at 11:49 PM, Life My Way <lifemyway@xxxxxxxxx> wrote: > how can this be done? i tried doing this and got an error, also when i tried > to reinstall it i got an error and it will not launch at all, please help. >