Sent: Thursday, June 11, 2015 9:36 PM
Subject: [fcb-l] Seeking Your Input on Greyhound's Services
ACB is requesting written comments from you and other persons with visual
impairments who have ridden in the past two years on Greyhound Lines, Inc.
and its additional operating entities:
Greyhound Canada https://www.greyhound.ca/default.aspx
<http://mandrillapp.com/track/click/30489975/www.greyhound.ca?p=eyJzIjoiRjUw
elFCOWY3RzVtTi0tNjNOTDdrdHBVMzJNIiwidiI6MSwicCI6IntcInVcIjozMDQ4OTk3NSxcInZc
IjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3d3dy5ncmV5aG91bmQuY2FcXFwvZGVmYXVsdC5h
c3B4XCIsXCJpZFwiOlwiOWQ0YThmNmY2Yzg3NDdiNWEwZTUyODMyNGVhNTUwYjVcIixcInVybF9p
ZHNcIjpbXCIyYmFiNjQ0MTUyN2I2ZmM5ZGQ4ZGRkNDM2NzgxNTU0MzE1ZDY1ZmE1XCJdfSJ9>
Greyhound Lines de Mexico
Greyhound Package Express (U.S.)
http://www.shipgreyhound.com/e/pages/Home.aspx
<http://mandrillapp.com/track/click/30489975/www.shipgreyhound.com?p=eyJzIjo
iOTYtYVpaZllVSkRfZnBGNFRBcWd1SUliVFVrIiwidiI6MSwicCI6IntcInVcIjozMDQ4OTk3NSx
cInZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvd3d3LnNoaXBncmV5aG91bmQuY29tXFxcL2V
cXFwvcGFnZXNcXFwvSG9tZS5hc3B4XCIsXCJpZFwiOlwiOWQ0YThmNmY2Yzg3NDdiNWEwZTUyODM
yNGVhNTUwYjVcIixcInVybF9pZHNcIjpbXCJjN2I2OWJiZTBkMjYyZmY1ZDdjYTEzODU5ODM5MmU
4ZmEwMzU3NzY2XCJdfSJ9>
Greyhound Package Express (Canada)
http://www.shipgreyhound.ca/c/pages/Home.aspx
<http://mandrillapp.com/track/click/30489975/www.shipgreyhound.ca?p=eyJzIjoi
TXI2UndaRlpOY2NfUDJiUmcwakhjbENzb2c4IiwidiI6MSwicCI6IntcInVcIjozMDQ4OTk3NSxc
InZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvd3d3LnNoaXBncmV5aG91bmQuY2FcXFwvY1xc
XC9wYWdlc1xcXC9Ib21lLmFzcHhcIixcImlkXCI6XCI5ZDRhOGY2ZjZjODc0N2I1YTBlNTI4MzI0
ZWE1NTBiNVwiLFwidXJsX2lkc1wiOltcIjliNzZiNGFkNmM2OWMzODFmZWIzMTE2NjdkMDg1OWQ0
MjQ1YmQ2ODVcIl19In0>
BoltBus https://www.boltbus.com/
<http://mandrillapp.com/track/click/30489975/www.boltbus.com?p=eyJzIjoiQzhQM
HBHRVlEX1VBaWRPeUhnS0VqVmVHclNrIiwidiI6MSwicCI6IntcInVcIjozMDQ4OTk3NSxcInZcI
joxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3d3dy5ib2x0YnVzLmNvbVxcXC9cIixcImlkXCI6X
CI5ZDRhOGY2ZjZjODc0N2I1YTBlNTI4MzI0ZWE1NTBiNVwiLFwidXJsX2lkc1wiOltcIjEzMjgwN
TAzMDg5ODE1ZTVhZTJiNGVmN2NjNmM1N2FkZWYwMjJjNzNcIl19In0>
Yo! Bus http://www.yobus.com/
<http://mandrillapp.com/track/click/30489975/www.yobus.com?p=eyJzIjoiZi1TLWl
xbzhjYkNUMUliMnFuU245cFFWM0VZIiwidiI6MSwicCI6IntcInVcIjozMDQ4OTk3NSxcInZcIjo
xLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvd3d3LnlvYnVzLmNvbVxcXC9cIixcImlkXCI6XCI5ZDR
hOGY2ZjZjODc0N2I1YTBlNTI4MzI0ZWE1NTBiNVwiLFwidXJsX2lkc1wiOltcImQxZGY3NzQ0M2E
zMzlkYWU4YjIxMWE3ZWU4ZjE2NzQwMmQ1NmNlMGFcIl19In0>
Valley Transit Company http://www.valleytransitcompany.com/
<http://mandrillapp.com/track/click/30489975/www.valleytransitcompany.com?p=
eyJzIjoiWVl0OVBCQ0l0UFRmWjJUeHVwdVZ1UUlRM0JZIiwidiI6MSwicCI6IntcInVcIjozMDQ4
OTk3NSxcInZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvd3d3LnZhbGxleXRyYW5zaXRjb21w
YW55LmNvbVxcXC9cIixcImlkXCI6XCI5ZDRhOGY2ZjZjODc0N2I1YTBlNTI4MzI0ZWE1NTBiNVwi
LFwidXJsX2lkc1wiOltcImJiYzZiNDIwYmFkNzI5MDBkZWI4ZjUxMzg4ZWMzZWI2ODgwZWI2ZTNc
Il19In0>
FirstGroup America http://www.firstgroupplc.com/
<http://mandrillapp.com/track/click/30489975/www.firstgroupplc.com?p=eyJzIjo
iQ1JlRjNBUUczMk0yczloWnJCRERZTFRtYVBnIiwidiI6MSwicCI6IntcInVcIjozMDQ4OTk3NSx
cInZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvd3d3LmZpcnN0Z3JvdXBwbGMuY29tXFxcL1w
iLFwiaWRcIjpcIjlkNGE4ZjZmNmM4NzQ3YjVhMGU1MjgzMjRlYTU1MGI1XCIsXCJ1cmxfaWRzXCI
6W1wiYjAzYTY0NjY4OWMyYmE5Y2I2MGYwYzgyZGVmMGY5NmJjZWI3NWVlMFwiXX0ifQ>
We want to know about your experiences with Greyhound Lines, Inc. and its
family of companies in the following areas: Services and routes, accessing
fare and schedule information and the purchase of tickets on their websites,
website support, customer assistance requests, and refunds. Additionally,
we would like to know your experiences with the physical access of the
companies’ stations/depots and vehicles.
Please format your comments to include, but not limited to, the following
information: Passenger’s name and contact information; concise description
of the situation including date, time, location if pertinent; name and
position of company employee(s) you interacted with; and recommendations you
would like to make.
ACB needs this information in preparation for a meeting with Greyhound
Lines, Inc. staff in the near future.
Please let us know if we can share your contact information with Greyhound
Lines, Inc. staff if they wish to follow up to your comments. Also, we
would appreciate you placing this announcement on your ACB state or special
interest affiliate listservs.
Comments are to be emailed to Eric Bridges, American Council of the Blind,
Director of External Relations and Policy, ebridges@xxxxxxx on or before
11:59pm Monday June 22nd, 2015.
In the meantime, if you have a specific customer service issue other than
baggage or refunds, use the Greyhound Lines, Inc.
<http://mandrillapp.com/track/click/30489975/www.greyhound.com?p=eyJzIjoiNXN
2eUIwUTRNemRlNlBmNDg5YnlqRVp6ZFc0IiwidiI6MSwicCI6IntcInVcIjozMDQ4OTk3NSxcInZ
cIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3d3dy5ncmV5aG91bmQuY29tXFxcL2VuXFxcL0N
1c3RvbWVyQXNzaXN0YW5jZVJlcXVlc3QuYXNweFwiLFwiaWRcIjpcIjlkNGE4ZjZmNmM4NzQ3YjV
hMGU1MjgzMjRlYTU1MGI1XCIsXCJ1cmxfaWRzXCI6W1wiNmE3Y2E2OTJhNWQzODc4NmExYmExZmQ
xYTcyNTQxNzAzMjFkNGQ2OFwiXX0ifQ> online form to send an e-mail to their
Customer Assistance Group:
https://www.greyhound.com/en/CustomerAssistanceRequest.aspx
<http://mandrillapp.com/track/click/30489975/www.greyhound.com?p=eyJzIjoiNXN
2eUIwUTRNemRlNlBmNDg5YnlqRVp6ZFc0IiwidiI6MSwicCI6IntcInVcIjozMDQ4OTk3NSxcInZ
cIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3d3dy5ncmV5aG91bmQuY29tXFxcL2VuXFxcL0N
1c3RvbWVyQXNzaXN0YW5jZVJlcXVlc3QuYXNweFwiLFwiaWRcIjpcIjlkNGE4ZjZmNmM4NzQ3YjV
hMGU1MjgzMjRlYTU1MGI1XCIsXCJ1cmxfaWRzXCI6W1wiNmE3Y2E2OTJhNWQzODc4NmExYmExZmQ
xYTcyNTQxNzAzMjFkNGQ2OFwiXX0ifQ> Please share your complaint with Eric
Bridges if it is relevant to the information being sought by ACB.
<<attachment: winmail.dat>>
