[tabi] Re: 5/21/15 - Transportation Advisory Committee visit/update

  • From: mccaulo@xxxxxxxxxxxx
  • To: tabi@xxxxxxxxxxxxx
  • Date: Sat, 23 May 2015 09:59:38 -0400

With all due respect to Mr. Waterman, the changes are certainly a done deal. Because the planners want to do them, the changes WILL happen. Just like the decentralization of Nova 2010 was a done deal. Yet now, years later, how many routes go through C.K. Steele Plaza?

-----Original Message-----
From: Waterman, Brian <Brian.Waterman@xxxxxxxxxx>
To: <tabi@xxxxxxxxxxxxx> <tabi@xxxxxxxxxxxxx>
Sent: Sat, May 23, 2015 9:24 am
Subject: [tabi] Re: 5/21/15 - Transportation Advisory Committee visit/update

They are not a done deal. We have to consider all public comment when making a route change. We are using our committees to help our analysis of the options. Once we determine a set of changes, we go to the public to get more comment.

Sent from my iPhone

On May 23, 2015, at 8:42 AM, Sila Miller &lt;Silamiller@xxxxxxxxxxxxxxx&gt; wrote:

Thanks much, Brian. So, to clarify, are the changes a "done deal" or could the public outreach sway Starmetro's decision about how the routes are modified?
----- Original Message -----
From:Waterman, Brian
To: "&lt;tabi@xxxxxxxxxxxxx&gt;
Sent: Friday, May 22, 2015 10:44 PM
Subject: [tabi] Re: 5/21/15 - Transportation Advisory Committee visit/update

This is Brian. We are finalizing our internal review. Once we are done, we will have an extensive public outreach campaign.

Sent from my iPhone

On May 22, 2015, at 9:37 PM, Sila Miller &lt;Silamiller@xxxxxxxxxxxxxxx&gt; wrote:

Hi Laurie,
I'm copying John Plesco on your question. I'm sorry, I don't have a ready answer at the moment. Also, Lynn, if you know, will you chime in?
Many thanks!
----- Original Message -----
From:Laurie Davis
To: tabi@xxxxxxxxxxxxx
Sent: Friday, May 22, 2015 8:33 PM
Subject: [tabi] Re: 5/21/15 - Transportation Advisory Committee visit/update

Hi, Sila,Where do I go to find the changes in the San Luis and the Big Bend.  These are the two routes I use most of the time.From:tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx]On Behalf Of Sila Miller
Sent: Friday, May 22, 2015 7:22 PM
To: tabi@xxxxxxxxxxxxx
Subject: [tabi] 5/21/15 - Transportation Advisory Committee visit/update

Hello Interested Parties,
I wanted to provide you with a summary of the TAC meeting I attended yesterday. Much of the meeting pertained to re-routing “underperforming” routes, specifically Big Bend, Gulf, and San Luis. The proposed changes would take effect in August.Some discussion took place regarding the fixed route drivers clearly and consistently announcing bus stops. Quintis Douglas was there and said he’d ridden 10 buses that morning to “spot check” bus stop announcements. He said it was hit or miss. The Chairman of TAC will do some research regarding the specific statute/code that speaks to bus stop announcement. Starmetro is seeking grants for automated stop announcement. Presently no money for it.$19 per month fixed-route bus pass for people with disabilities is in the works. No availability date provided.Requested specific changes to Route “E”. Too late in process to implement by August. Will take into consideration. Requester should periodically follow up with Brian WatermanBrian.Waterman@xxxxxxxxxx and Charles MainCharles.Main@xxxxxxxxxx.Under the topic of Dial-A-Ride (DAR), several issues were brought to the table. Unfortunately, pre-prepared DAR related info from me was not included in the TAC members’ packets. I commit to making hard copies available at the next meeting.·      Having tokens available on vans – No consensus but members believe they should be made available at the CK Steele Plaza. Many believe this will create too much work for drivers.·      Automated text or phone call alert system with a 5 minute warning of Dial-A-Ride arrival. Andy says IVR is in place and working. Both John Plesco and I reported that we’d never received any sort of alert. Andy says they have a meeting 5/22 to further discuss. I will follow up with her. (Note inquiry just sent via TABI. Please respond to me asap as to if you’ve ever received an alert of immanent arrival?)·      Requested that the after-hours greeting be changed to instruct callers how to reach answering service. – No commitment. Reservationist to be consolidated with Utility call center in July. Previous requests submitted. Will continue to follow up. ·      Requested that a clearly defined set of rules and effective complaint process be developed with input from concerned patrons and DAR staff so that repeated issues can be identified and addressed. – No commitment. Volunteered my help in this endeavor. ·      Requested accessible application materials for 3-year recertification. Andy says they currently have this in a word doc format and can provide to folks.·      DAR related items discussion will be a standing item on future TAC agendas.Miscellaneous:  ·      University of FL is conducting an ADA analysis of DAR to be completed by August·      Need people to show up at City Commission meeting to help support StarMetro’s funding request for a full-time scheduler position and 4 full-time drivers. Andy will let me know when and committed to ensuring folks have transport home.·      The next TAC meeting will be in July on a Thursday.After-thoughtWill the Telephone Recording software  transfer to the consolidated call center in July?Per James Barnes with City of Tallahassee from Utility Manager’s office, Yes. They are updating to add the most modern platform of the Call Recording software. They will also be able to see/hear real-time (incoming calls). The software will also interact with social media. Hours will be extended (5 a.m. – 10 p.m.).  

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