Thanks Dick. I will double check my emails. Sometimes things get lost with
so much coming in. I appreciate the update again.
On Sun, Feb 23, 2020, 11:14 PM dbeckley@xxxxxxxx <dbeckley@xxxxxxxx> wrote:
To all:
I agree with Ursula's comments as far as I'm capable of agreeing as I have
no experience with any of this and know even less. I hope that all of this
eventbrite stuff is ready to implement. Time will tell.
To Ursula, I checked on the Feller & Hill April booking and sent out info
on that several weeks ago to our SMBA e-mail to all, in fact the Monday
after our last show, that everything was ok and a go for the show.
Evidently , either my messages are not all getting out or the group mailing
is still not working properly.
I called Tom Feller and they had their website down for modifications and
it should now be up and will show our concert. I did tell Tom that we rely
on band websites for our attendees to check out relative to the bands
coming to play our stage They will have Tony Holt of the Wildwood Valley
Boys who has played our stage many times with him and Chris and also my
crazy buddy, Bobby Davis on bass so it should be an especially good show.
The 20-21 season is fully booked . Just waiting on the contract back from
Brandon for LRB so we can print fliers and send an ad to Bluegrass on the
Grass. I'll call Brandon this week if I don't get it in the next few days
and have him e-mail it if he has it back from Sammy. Bluegrass Bands drive
me nuts with sending contracts back. It only takes a few minutes to sign
and mail but they take weeks and more. Almost like they don't want to work
on having dates and then they gripe when they don't have enough of them.
Dick
On Sunday, February 23, 2020, 03:40:47 PM EST, SMBA Hornpipe <
hornpipeeditor@xxxxxxxxx> wrote:
I went out to the event and see what it says for the refund about calling
us for refund. That was not how they had it worded for what I chose. I can
add a statement clarifying the cancellation policy. I will reach out to
each person that bought tickets and let them know.
Ursula
On Sun, Feb 23, 2020, 3:28 PM mfmkatz <dmarc-noreply@xxxxxxxxxxxxx> wrote:
It all makes sense...realize we cannot change Joe Mullins show listing re
no refunds.
I saw the Marathon jam on Baltimore TV last night. Thought at the time is
that something we could do...for those not aware it is a 12 hour charity
jam.
Glen
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: SMBA <hornpipeeditor@xxxxxxxxx>
Date: 2/23/20 3:16 PM (GMT-05:00)
To: smba@xxxxxxxxxxxxx
Subject: [smba] ***** PLEASE READ *****MY response to all in this string
of emails Glen's email- Thoughts
Hi all,
I had to review all the emails to try to capture every thing.
1. When searching Eventbrite, in the search bar at the top of their
page… type Joe Mullins… Our event is listed 2nd.
2. I ATTACHED A PICTURE OF A TICKET.
3. April’s show has not been created yet. Dick mentioned that he
wanted to confirm we were in their schedule first.
4. The cancelation policy cannot be changed once I issued the event
for public domain ( for this event only). For this event, I chose a
notation that refunds would be decided on an individual bases, which
allowed me to create the event and allowed us time to have this discussion
since it was not discussed in its entirety prior. I do have in the event
information listed on Eventbrite the following:
*In case this event is cancelled, a full ticket price is refunded. In the
event you do not use your ticket, there is no refunds as the proceeds go to
the band payment. You may give your ticket to someone else to use however ,
they should tell us who purchased it initially. Also, If they would not be
a member, then they would need to pay the difference at the door for the
nonmember fee.*
1. the link for the Eventbrite sales is already listed on both our
website and the Facebook. They just need to click the link and it takes
them directly to the place they can place their order.
2. I can print a report with ever name of who purchased a ticket so on
the night of the concert we know who is who.
3. If we sell x amount of tickets, the band should be paid based on
the ticket sell, not the attendance or the red or blue ticket. As these
sells should considered money to be compensate the band, whatever internal
process Jean wants to use to note it on the balance sheet is acceptable to
me.
4. I will see going forward, if I list all the Events under Seven
Mountains Bluegrass Association Concerts will work when creating the
individual concert notices. I cannot change the current one as it would
have to be cancelled completely and refunds for the tickets already sold
and they would have to repurchase. I don’t think that is needed. However,
the links are already on our website on the first page!! And on Facebook…
they have easy access to the link.
5. I don’t think there was anything else but if I missed your comment,
please let me know and I will address it.
Thank you for the discussion and I’m sorry for the lateI response. I was
at the Marathon Jam in Md yesterday and I am just catching up.
Ursula
*From: *dmarc-noreply@xxxxxxxxxxxxx
*Sent: *Sunday, February 23, 2020 1:40 PM
*To: *smba@xxxxxxxxxxxxx
*Subject: *[smba] Re: Fwd: Re: Thoughts
Looks like we are getting it "hammered down." Band paid based on ticket
sales. Looks like we are in agreement on no refunds.
Ursula, I believe the best way to handle the refund issue is simply to
note in our listings on Eventbrite: *No refunds*.
That way, once a person buys a ticket, they will realize at the outset
they cannot get a refund. (I personally have been burned on an issue like
this many years ago).
Glen
-----Original Message-----
From: dbeckley@xxxxxxxx <dbeckley@xxxxxxxx>
To: smba <smba@xxxxxxxxxxxxx>
Sent: Sat, Feb 22, 2020 6:32 pm
Subject: [smba] Re: Fwd: Re: Thoughts
First, I agree with Kristin on the no shows. If they do not choose to
come after they've purchased the ticket and the concert is held, they sould
not get a refund. That notation should be omitted on Eventbrite.
As for Glen's question about whether the band gets paid for the no shows.,
our contract clearly states the band gets 60% of tickets sold. As also, as
per our past policy they get paid for promotional tickets given away, like
prizes at the picnic, for selling the most raffle tickets and those
sometimes given at concerts like Tim Michaels as door prizes. In the past ,
I've donated a pair of tickets to a specified show, usually the next show
to help in promoting our shows when Tim has me take the mike to promote our
schedule and show information.
I also agree with Glen that a way should be possible to have all our shows
listed without scrolling thru the numerous events not ours, possibly tied
to our schedule of concerts , possibly though the SMBA website somehow. I
do not know enough about how to do any of this to comment on it other than
that thought.
Dick
On Saturday, February 22, 2020, 03:10:37 PM EST, Kristen Schneider <
kristenkschneider@xxxxxxxxx> wrote:
I am not aware of concerts where you purchase a ticket, but get a refund
if you chose for whatever reason to not attend.
I would like to see if the note on Eventbrite can be configured for
removal, to be what I consider industry standard approach. Please let me
know if you think otherwise.
If we go with the approach of no refund unless cancelled, the ticket sales
go towards band payment.
Kristen
Sent from my iPhone
On Feb 22, 2020, at 2:24 PM, (Redacted sender "mfmkatz" for DMARC) <
dmarc-noreply@xxxxxxxxxxxxx> wrote:
Folks - re the issues raised in previous emails, all of which are in the
email chain below, here is how each of those issues stand, in my opinion,
and there is one *additional item* we have to decide.
1. Eventbrite has in place a system to refund if WE CANCEL. Taken
care of...done.
2. If a prepaid ticket is sold and the person, does not show, there is
a note on Eventbrite to contact us for refund. I believe, we should not
offer a refund, some believe we should. My thought is it could become an
accounting nightmare. You don't show, tough.
3. I looked around on Eventbrite to locate our April concert. There
is a listing of just under 200 events in the York area on Eventbrite, and
could not readily find our April concert. Possibly it has not been listed
yet. I tried different methods to locate but decided 200 events were too
many to look through. And, they are not necessarily in date order. Maybe
Ursula has or could get the answer for this; it would appear that once our
concert schedule is finalized the entire schedule could be put on
Eventbrite. ( Note - I was looking for April, not the March concert.)
Easier for us to administer.
4. It would be nice if we could just click a link on our website to
take customers to SMBA's schedule on Eventbrite. Ursula is investigating
this.
5. The "presold ticket" seat issue has been resolved they will be
initially set aside by Wayne. Good idea.
6. For Jean, we pay in cash and make up any difference needed by
check. That issue easily resolved.
Here is the *additional item:*
20 Eventbrite tickets are sold, only 10 appear. How do we pay the band?
Do we pay the band based on *attendance* (the 10 who appear) or on the 20
*sold*?
1. Jean - we can continue to give out member/nonmember tickets as
they check in.
2. If we decide to pay the band based on tickets sold, for the 10
no shows, in the example above, we could just add 10 appropriate tickets
and pay the band on all sold (our red and blue tickets would continue to
form the basis of band payment).
3. If we pay only on actual attendance, we would have 10 paid
tickets which would just go in the Treasury.
Hopefully this *additional item* would only come up with a few, if any
non attendees, but we should be prepared.
Sorry for the long email.
Glen
-----Original Message-----
From: mfmkatz <mfmkatz@xxxxxxx>
To: smba <smba@xxxxxxxxxxxxx>
Sent: Thu, Feb 20, 2020 7:41 pm
Subject: Re: [smba] Re: Thoughts
Folks - I thought Eventbrite would have a system in place. Looks like
most of the issues I raised will be covered. I do have a couple more
"administrative" type questions I will send over the weekend. We can make
it work.
Glen
-----Original Message-----
From: SMBA Hornpipe <hornpipeeditor@xxxxxxxxx>
To: smba <smba@xxxxxxxxxxxxx>
Sent: Thu, Feb 20, 2020 7:34 pm
Subject: [smba] Re: Thoughts
Hi all, I am out right now but wanted to reply in part....
If we have to cancel the show...Eventbrite, refunds their fees only if WE
cancel. If they do not come to the concert, the ticket is non refundable.
They are told that at the time of purchase. (If we want to do anything
different, we can discuss it as a group.Since the concert sales are not
sent to our checking account until 4 days after the event, the funds are
just credited back to the purchaser in the event we cancel the show.
We have 7 seats sold, we will hold 7 seats over on the area we sit. Wayne
will place seat markers on the seven seats . They can pick a different one
should they not want to sit there.
We know how many member and nonmember tickets we sell...we can add up what
we need to write a check for to pay the band...the AT DOOR ticket sales can
still be paid with cash. I guarantee that the band will want a ticket sold
in any fashion we can muster so they will appreciate getting a check and
having to cash the check should not cause a problem.
I think that was all the concerns but I will reread the email when I get
home.
Have a good night all.
On Thu, Feb 20, 2020, 11:34 AM Redacted sender mfmkatz for DMARC <
dmarc-noreply@xxxxxxxxxxxxx> wrote:
Ursula - a couple of thoughts from sitting around over breakfast this
morning. (Idle hands are.....)
Saw on our local TV news we are 14 inches under our normal snowfall for
this year, so it made me think of the usual large snowfall we tend to get
in March, which lead me to this "bad" thought, which lead to another:
1. What happens with our Eventbrite presold tickets should we need
to suddenly cancel a performance due to bad weather or some other
unforeseen reason? Usually cancellations are made at nearly the last
minute. We would need a way to refund to the buyer. How does Eventbrite
handle something like this? As you know I do not believe we should issue
refunds for a show if it is actually performed. No attendance no refund,
tough break. But, if we cancel, the person has a right to a refund.
2. Do not think we should allow the presold ticket to be used at a
later concert. Just my comment.
I was planning on using Eventbrite one time just to see how well it works
for us. Is there a way we can put a link on our *website* that would
take a person to the Eventbrite website?
How would a purchase for a concert three or four months in the future be
handled by Eventbrite? It appears that the link you supplied earlier is
"concert specific" - example the Joe Mullins show. I am thinking we need
to make it easy for our customers to get to Eventbrite, and to get to the
specific concert they want. I suspect they have date specific listings
also.
As information for fellow Board Members, a few weeks ago I was nosing
around on the Eventbrite site looking for our listing and found numerous,
what I call little events, listed in the York = Red Lion area, so that
vehicle to sell tickets is being used by a lot of venues in our area. We
are just joining the list.
Just some thoughts, that's all. Now the idle hands must do some work.
Glen
