Yup, what Cathy said. We schedule ours to send the data once a week, and it only takes about 15 minutes to run, so it is not a whole lot of data. Active staff, some generic client and policy information, and that is about it. Enough for them to answer a phone call intelligently. You can schedule the data upload to happen whenever you like, and as often as you like. Do I have security concerns? I suppose if I consider our client list top secret I would be concerned, and it certainly is not something I would publish on the web. Still, it is also something that is not going to be an issue if someone were to sniff the line, and even that is highly unlikely. It is a very low concern compared to the benefit to our clients. jp -----Original Message----- From: Cathy Ridenour, CIC, CISR [mailto:cathy.ridenour@xxxxxxxxxxxxxxxx] Sent: Thursday, June 15, 2006 3:22 PM To: sagittaug@xxxxxxxxxxxxx Subject: [sagittaug] Re: Anyone using CSR24 or Service911 services? Jeff, They send the software and you load it on a particular PC. Each night they extrapolate the information from our system onto theirs. Their information is actually what the client accesses, so they don't have direct access into Sagitta. The CSR24 stuff is as current as the most recent "backup" to CSR24. So basically, it's as current as the system was at close of business the previous day. Once in a great while, the backup doesn't run and we can wait until the following night or if we have to (let's say to process Renewal certs or something) we can force one during the day. It's easy to maintain on the agency side. Anything the client does generates email notification to the "servicer" on the policy so the agency always knows what's been done and know if any action is necessary. The client gets an email back saying something to the affect that no coverage is bound until they hear back from their agent. Security has not been an issue. We outsource the majority of our IT stuff and it passes their standards. Hope this helps... Cathy L. Ridenour, CIC, CISR Vice President, Commercial Lines Ed Murray & Sons Phone:307-635-4231 x 520 Fax:307-635-4237 website: www.edmurraysons.com email: cathy.ridenour@xxxxxxxxxxxxxxxx The contents of this message and any attachments sent from Ed Murray & Sons is confidential, possible priviledged, and intended only for its addressee. If you have received this message in error, you must not disclose, copy, circulate, or in any other way use or rely on the information contained in this message. If you have received this message in error, please contact the sender and delete it and all copies from your system. -----Original Message----- From: sagittaug-bounce@xxxxxxxxxxxxx [mailto:sagittaug-bounce@xxxxxxxxxxxxx] On Behalf Of Jeff VanBishler Sent: Thursday, June 15, 2006 3:17 PM To: sagittaug@xxxxxxxxxxxxx Subject: [sagittaug] Re: Anyone using CSR24 or Service911 services? Thanks for the excellent feedback. One question I have is how they obtain your Sagitta data for their CSR24 service? I know they have some software that "extracts your data from your database server, packages it up and then e-mails it to their service center", but what I'm curious about is how intrusive that process is and how large the data files are that they have to e-mail. Also, do you have any security concerns about that data transmission? Thanks again for any help! -Jeff Disclaimer: This message and accompanying documents are covered by the Electronic Communications Privacy Act, 18 U.S.C. ?? 2510-2521, and contains information intended for the specified individual(s) only. This information is confidential. If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, copying, or the taking of any action based on the contents of this information is strictly prohibited. if you have received this communication in error, please notify us immediately by e-mail, and delete the message.