Dear List,
As one of Rodgers Top Ten dealers, I feel a need to respond to some of the
comments expressed in Digest V5 #24 (and earlier versions).
First, I have had NO PROBLEM getting parts from Roland to repair their
instruments..... Recently an owners MX-200 was damaged by a massive power
surge. Even though this product has not been built for SIX years, we were able
to secure the necessary parts from Roland Japan to repair this unit.
Secondly, with regard to the Alpha Dials called into question.... Even though
we have installed hundreds of instruments with Alpha dials, I only recall two
that had issues and they were replaced by Roland with haste.
Enough of the rumors. I have seen no change in Rodgers' ability to supply
replacement parts during the past 16 months of new ownership....We have over a
thousand owners dating back to 1965, and none of them have experienced a
problem getting parts and service from the GOG. Let's move on.
Thirdly, I wish the moderator of this group would not let people vent rumors to
the extent it has been done this past month.... Our Allen Dealer in Milwaukee
(John Pankau) has copied many of these rants into a document which he has
circulated to at least one prospective client in Wisconsin. It is not really
fair that those of us that do a great job installing organs and taking care of
customers are faced with having to defend ourselves against users that do not
maintain a relationship with a dealer to solve their issues. Nor should we
have to defend ourselves from various competitors like Neil Weston who the
moderator mistakenly believes would know more about Rodgers' current state of
affairs even though he chose to leave the company shortly after the GOG
acquisition. Understand that I miss Neil and his energy which helped us become
the #1 dealership in 2015. However, Neil has moved on and so should this group
to more productive conversations regarding Rodgers' amazing sound, intuitive
operating system, and its bright future with the GOG.
Steve Smith
Rodgers Chicago
Rodgers 205/797M owner
Rodgers W-5000 owner
Rodgers 798M w/ 15 ranks in Church Chapel
-----Original Message-----
From: FreeLists Mailing List Manager <ecartis@xxxxxxxxxxxxx>
To: rodgersorgan digest users <ecartis@xxxxxxxxxxxxx>
Sent: Wed, May 10, 2017 12:11 am
Subject: rodgersorgan Digest V5 #24
Enter our Free Organ Shoes Contest before November 1st.
New link to Christmas Music at www.frogmusic.com!
------------------------------------
rodgersorgan Digest Tue, 09 May 2017 Volume: 05 Issue: 024
In This Issue:
[rodgersorganusers] Roland C-330 Owner on the US west cost h
[rodgersorganusers] C-330 Rotary Drive
[rodgersorganusers] Please confirm
[rodgersorganusers] Re: Please confirm
[rodgersorganusers] Re: Roland C-330 Owner on the US west co
[rodgersorganusers] Re: Roland C-330 Owner on the US west co
[rodgersorganusers] Re: Roland C-330 Owner on the US west co
[rodgersorganusers] Re: Roland C-330 Owner on the US west co
[rodgersorganusers] C-330 parts - CORRECTION
[rodgersorganusers] 330 Casework
[rodgersorganusers] Re: Please confirm
----------------------------------------------------------------------
From: noel jones <noel@xxxxxxxxxxxxx>
Subject: [rodgersorganusers] Roland C-330 Owner on the US west cost has a quest
Date: Tue, 9 May 2017 09:11:34 -0400
Owners are concerned, I hear, since there has been no announcement of the
current policy on parts and service on the existing Rodgers and Roland organs
by the new company, Rodgers US.
I am confident that Roland, having built all the boards in the Rodgers and
Roland organs since the introduction of the most recent organs - which are
still being assembled in Hillsboro, OR - the only change is the wooden consoles
being built by a subcontractor supplier to GOG in the Netherlands - has a firm
in writing agreement to cover these organs.
Owners seem to want to know about this…and details are sketchy. Is there
information on the Rodgers US website for owners abut this?
Here’s an email that arrived this morning.
Hi Noel. We corresponded long ago about Roland's C-330 organ. Long story short,
my rotary selection dial is not working properly. I called Seattle's Roland
repair center. They never heard of a C-330. The technician was not able to
download the service manual. But when he looked at the specifications online,
he was laughing that the instrument had "stops, pistons, pedals." He thought it
was some kind of joke and basically didn't want to bother with repair. Roland,
as you know, called back all C-330s and their warrantees. They divorced
themselves from Rodgers Instruments. I'm in a pickle. Do you have any
suggestions on how one might get a repair job done?? In the meantime, I'm going
to scan your website for things I may need. Thanks, Noel!
Noel Jones, AAGO
noel@xxxxxxxxxxxxx
606 756 7979
423 333 0947 cell
Frog Music Press
636 Old 19
Augusta, KY 41002
www.frogmusic.com
------------------------------
From: "jmilist" <jmilist@xxxxxxxxxxx>
Subject: [rodgersorganusers] C-330 Rotary Drive
Date: Tue, 9 May 2017 09:25:00 -0400
My C-330 had a totally non-functional Rotary Dial after only a few months' use.
The local Rodgers dealer, who had sold the instrument, ordered a new part from
the Netherlands... it took about 6-7 weeks to arrive.
The dealer installed the part (no cost, since we were still < 1 year old), and
no charge for the labor (company policy).
However, the console is already showing signs of wear and tear, and so I fully
expect that we will need to find a different console in about 5 years.
Beautiful sounds... while it all lasts.
John Igoe
Baltimore
From: rodgersorgan-bounce@xxxxxxxxxxxxx
[mailto:rodgersorgan-bounce@xxxxxxxxxxxxx] On Behalf Of noel jones
Sent: Tuesday, May 9, 2017 9:12 AM
To: rodgersorgan@xxxxxxxxxxxxx
Subject: [rodgersorganusers] Roland C-330 Owner on the US west cost has a
question.
Owners are concerned, I hear, since there has been no announcement of the
current policy on parts and service on the existing Rodgers and Roland organs
by the new company, Rodgers US.
I am confident that Roland, having built all the boards in the Rodgers and
Roland organs since the introduction of the most recent organs - which are
still being assembled in Hillsboro, OR - the only change is the wooden consoles
being built by a subcontractor supplier to GOG in the Netherlands - has a firm
in writing agreement to cover these organs.
Owners seem to want to know about this…and details are sketchy. Is there
information on the Rodgers US website for owners abut this?
Here’s an email that arrived this morning.
Hi Noel. We corresponded long ago about Roland's C-330 organ. Long story short,
my rotary selection dial is not working properly. I called Seattle's Roland
repair center. They never heard of a C-330. The technician was not able to
download the service manual. But when he looked at the specifications online,
he was laughing that the instrument had "stops, pistons, pedals." He thought it
was some kind of joke and basically didn't want to bother with repair. Roland,
as you know, called back all C-330s and their warrantees. They divorced
themselves from Rodgers Instruments. I'm in a pickle. Do you have any
suggestions on how one might get a repair job done?? In the meantime, I'm going
to scan your website for things I may need. Thanks, Noel!
Noel Jones, AAGO
noel@xxxxxxxxxxxxx
606 756 7979
423 333 0947 cell
Frog Music Press
636 Old 19
Augusta, KY 41002
www.frogmusic.com
------------------------------
From: "jmilist" <jmilist@xxxxxxxxxxx>
Subject: [rodgersorganusers] Please confirm
Date: Tue, 9 May 2017 09:39:31 -0400
A recent post states that:
" Roland, as you know, called back all C-330s and their warrantees. "
Can someone definitely confirm this statement?
Thanks
John Igoe
Baltimore
From: rodgersorgan-bounce@xxxxxxxxxxxxx
[mailto:rodgersorgan-bounce@xxxxxxxxxxxxx] On Behalf Of noel jones
Sent: Tuesday, May 9, 2017 9:12 AM
To: rodgersorgan@xxxxxxxxxxxxx
Subject: [rodgersorganusers] Roland C-330 Owner on the US west cost has a
question.
Owners are concerned, I hear, since there has been no announcement of the
current policy on parts and service on the existing Rodgers and Roland organs
by the new company, Rodgers US.
I am confident that Roland, having built all the boards in the Rodgers and
Roland organs since the introduction of the most recent organs - which are
still being assembled in Hillsboro, OR - the only change is the wooden consoles
being built by a subcontractor supplier to GOG in the Netherlands - has a firm
in writing agreement to cover these organs.
Owners seem to want to know about this…and details are sketchy. Is there
information on the Rodgers US website for owners abut this?
Here’s an email that arrived this morning.
Hi Noel. We corresponded long ago about Roland's C-330 organ. Long story short,
my rotary selection dial is not working properly. I called Seattle's Roland
repair center. They never heard of a C-330. The technician was not able to
download the service manual. But when he looked at the specifications online,
he was laughing that the instrument had "stops, pistons, pedals." He thought it
was some kind of joke and basically didn't want to bother with repair. Roland,
as you know, called back all C-330s and their warrantees. They divorced
themselves from Rodgers Instruments. I'm in a pickle. Do you have any
suggestions on how one might get a repair job done?? In the meantime, I'm going
to scan your website for things I may need. Thanks, Noel!
Noel Jones, AAGO
noel@xxxxxxxxxxxxx
606 756 7979
423 333 0947 cell
Frog Music Press
636 Old 19
Augusta, KY 41002
www.frogmusic.com
------------------------------
From: noel jones <noel@xxxxxxxxxxxxx>
Subject: [rodgersorganusers] Re: Please confirm
Date: Tue, 9 May 2017 10:22:19 -0400
I’m confident that this statement is based upon what little information that
the public and owners have received about the sale of the Rodgers company and
the decision by GOG not to include the Roland C-330 and 380 in their purchase
and marketing in the US and worldwide market.
The C-330 and 380 represented a not insignificant share of the business done by
Rodgers dealers.
The Roland C-80 Harpsichord, built upon the same platform as the C-330.380 and
the Rodgers Classic Series organs, is still in production at last word.
We await official word from Rodgers US about this issue.
Noel Jones, AAGO
noel@xxxxxxxxxxxxx
606 756 7979
423 333 0947 cell
Frog Music Press
636 Old 19
Augusta, KY 41002
www.frogmusic.com
------------------------------
From: John Pospisil <John.Pospisil@xxxxxxxxxxxxxxxxxxxxxx>
Subject: [rodgersorganusers] Re: Roland C-330 Owner on the US west cost has a
Date: Tue, 9 May 2017 15:02:00 +0000
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------------------------------
From: Nelson Dodge <nelson@xxxxxxxxxxxxxxxxxx>
Date: Tue, 9 May 2017 08:04:24 -0700
Subject: [rodgersorganusers] Re: Roland C-330 Owner on the US west cost has a q
I am a Roland dealer (Classic line and some other products) and have heard
nothing about any recall. Current warranty information is available here:
https://www.roland.com/us/support/service_repair/ You will note that the
Classic Keyboard warranty has not changed.
Parts for the Classic instruments are provided by the Roland national
service center in Ontario, CA. I recently had to get a replacement display
panel for a C330 under warranty (for the first time) and one of the techs
at the service center, Spook (yes...that's his name), was most helpful.
Phone number is (323) 890-3771.
Since most Roland products are small enough to transport or ship, the
service centers are accustomed to customers bringing keyboards, etc. to the
center for repair. I would imagine most (if not all) of the regional
centers have never seen a C330/380 and would be completely unfamiliar with
it. I suggest maintaining a relationship with the dealer and/or a local
organ technician who can get parts from the national service center and
provide field service to maintain your organ.
Nelson Dodge
www.churchkeyboard.com
------------------------------
From: "jmilist" <jmilist@xxxxxxxxxxx>
Subject: [rodgersorganusers] Re: Roland C-330 Owner on the US west cost has a q
Date: Tue, 9 May 2017 11:22:08 -0400
Nelson,
Thanks for this most helpful information.
john i
From: rodgersorgan-bounce@xxxxxxxxxxxxx
[mailto:rodgersorgan-bounce@xxxxxxxxxxxxx] On Behalf Of Nelson Dodge
Sent: Tuesday, May 9, 2017 11:04 AM
To: rodgersorgan@xxxxxxxxxxxxx
Subject: [rodgersorganusers] Re: Roland C-330 Owner on the US west cost has a
question.
I am a Roland dealer (Classic line and some other products) and have heard
nothing about any recall. Current warranty information is available here:
https://www.roland.com/us/support/service_repair/ You will note that the ;
Classic Keyboard warranty has not changed.
Parts for the Classic instruments are provided by the Roland national service
center in Ontario, CA. I recently had to get a replacement display panel for a
C330 under warranty (for the first time) and one of the techs at the service
center, Spook (yes...that's his name), was most helpful. Phone number is (323)
890-3771 <tel:(323)%20890-3771> .
Since most Roland products are small enough to transport or ship, the service
centers are accustomed to customers bringing keyboards, etc. to the center for
repair. I would imagine most (if not all) of the regional centers have never
seen a C330/380 and would be completely unfamiliar with it. I suggest
maintaining a relationship with the dealer and/or a local organ technician who
can get parts from the national service center and provide field service to
maintain your organ.
Nelson Dodge
www.churchkeyboard.com
------------------------------
From: Noel jones <noel@xxxxxxxxxxxxx>
Subject: [rodgersorganusers] Re: Roland C-330 Owner on the US west cost has a
Date: Tue, 9 May 2017 11:17:15 -0400
This is an official response from the Rodgers US factory, which is greatly
appreciated.
Noel Jones, AAGO
noel@xxxxxxxxxxxxx
www.frogmusic.com
Frog Music Press
636 Old 19
Augusta, KY 41002
606 756 7979
423 333 0947 cell
On May 9, 2017, at 11:02 AM, John Pospisil
<John.Pospisil@xxxxxxxxxxxxxxxxxxxxxx> wrote:
Hello Group:
Owners of Roland-branded organs can call these numbers for Tech Support:
(323) 890-3740 or (323) 890-3771, M-F, 8:30am to 5:00pm Pacific Time.
I hope this helps.
Best Regards,
John Pospisil
------------------------------
From: "jmilist" <jmilist@xxxxxxxxxxx>
Subject: [rodgersorganusers] C-330 parts - CORRECTION
Date: Tue, 9 May 2017 11:43:41 -0400
I've just been advised by my local Rodgers dealer that the part that was
ordered for my c-330 was ordered
through Roland and not Rodgers. It did not need to be ordered from the
Netherlands.
Sorry for passing on my misunderstanding.
John Igoe
Baltimore
From: rodgersorgan-bounce@xxxxxxxxxxxxx
[mailto:rodgersorgan-bounce@xxxxxxxxxxxxx] On Behalf Of jmilist
Sent: Tuesday, May 9, 2017 11:22 AM
To: rodgersorgan@xxxxxxxxxxxxx
Subject: [rodgersorganusers] Re: Roland C-330 Owner on the US west cost has a
question.
Nelson,
Thanks for this most helpful information.
john i
From: rodgersorgan-bounce@xxxxxxxxxxxxx
[mailto:rodgersorgan-bounce@xxxxxxxxxxxxx] On Behalf Of Nelson Dodge
Sent: Tuesday, May 9, 2017 11:04 AM
To: rodgersorgan@xxxxxxxxxxxxx
Subject: [rodgersorganusers] Re: Roland C-330 Owner on the US west cost has a
question.
I am a Roland dealer (Classic line and some other products) and have heard
nothing about any recall. Current warranty information is available here:
https://www.roland.com/us/support/service_repair/ You will note that the ;
Classic Keyboard warranty has not changed.
Parts for the Classic instruments are provided by the Roland national service
center in Ontario, CA. I recently had to get a replacement display panel for a
C330 under warranty (for the first time) and one of the techs at the service
center, Spook (yes...that's his name), was most helpful. Phone number is (323)
890-3771 <tel:(323)%20890-3771> .
Since most Roland products are small enough to transport or ship, the service
centers are accustomed to customers bringing keyboards, etc. to the center for
repair. I would imagine most (if not all) of the regional centers have never
seen a C330/380 and would be completely unfamiliar with it. I suggest
maintaining a relationship with the dealer and/or a local organ technician who
can get parts from the national service center and provide field service to
maintain your organ.
Nelson Dodge
www.churchkeyboard.com
------------------------------
Subject: [rodgersorganusers] 330 Casework
From: noel jones <noel@xxxxxxxxxxxxx>
Date: Tue, 9 May 2017 13:18:16 -0400
As far as console deterioration - I have a wood-working customer who looked
into having the entire case disassembled and copied in real wood. In a few
years that will not only be possible, but affordable with laser scanning and 3D
printing.
Note that this case consists of replaceable parts and panels unlike the Rodgers
organs of the past - which were solid furniture designed for years of service,
with old models being gutted and reused!
Noel Jones, AAGO
Noel Jones, AAGO
noel@xxxxxxxxxxxxx
606 756 7979
423 333 0947 cell
Frog Music Press
636 Old 19
Augusta, KY 41002
www.frogmusic.com
------------------------------
From: Nelson Dodge <nelson@xxxxxxxxxxxxxxxxxx>
Date: Tue, 9 May 2017 10:31:13 -0700
Subject: [rodgersorganusers] Re: Please confirm
The statement is not true.
As a Roland dealer I sold a C380 as recently as two months ago. The Roland
U.S. national service center continues to provide parts and support the
5-year warranty.
------------------------------
End of rodgersorgan Digest V5 #24
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