Hi, everyone, I disabled auto play thinking that was the problem but something is blocking me from reading the file. The HP support assistant comes up once in awhile and that could be whatâ??s doing it. Do any of you have an HP computer and have you had this problem. If so, how did you solve it? Any help will be very much appreciated. Many thanks in advance. Rosemarie To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes