This is absolutely strange, I have never heard of this happening before, however, it is apparently not unheard of. Here is an Apple support article explaining how to enable these remote services. http://support.apple.com/kb/TS1567?viewlocale=en_US Here is the article. This document explains how to restart the Apple Mobile Device Service on Windows XP, Windows Vista, and Windows 7. If you have a Mac, follow the steps in this document. Restart the Apple Mobile Device Service (AMDS) Windows XP 1.Close iTunes and disconnect the iPhone, iPad, or iPod touch. 2.Choose Start > Control Panel. 3.Inside the Control Panel, open Administrative Tools. 4.Open Services. 5.Select Apple Mobile Device and click Stop the service as shown below: 6.After the service has stopped, click Start the service. 7.After the Apple Mobile Device service has started again, open iTunes and connect the device. Windows Vista or Windows 7 1.Close iTunes and disconnect the iPhone, iPad, or iPod touch. 2.Click the Windows Start button . 3.In the Start Search field type Services. 4.In the Programs section of the search results, Click "Services". 5.Select Apple Mobile Device and click Stop the service as shown below: 6.After the service has stopped, click Start the service. 7.After the Apple Mobile Device service has started again, open iTunes and connect the device. Set the Apple Mobile Device Service Startup type to Automatic Windows XP 1.Close iTunes and disconnect the iPhone, iPad, or iPod touch. 2.Choose Start > Control Panel. 3.Inside the Control Panel, open Administrative Tools. 4.Open Services. 5.Right-click on Apple Mobile Device and click Properties in the shortcut menu. 6.Set the Startup type pop-up menu to Automatic and click OK: 7.Restart the computer. 8.Open iTunes and connect the device. Windows Vista or Windows 7 1.Close iTunes and disconnect the iPhone, iPad, or iPod touch. 2.Click the Windows Start button . 3.In the Start Search field type Services. 4.In the Programs section of the search results, click Services. 5.Right-click on Apple Mobile Device and click Properties in the shortcut menu. 6.Set the Startup type pop-up menu to Automatic and click OK: 7.Restart the computer. 8.Open iTunes and connect the device. -----Original Message----- From: Kayla King Sent: Tuesday, December 20, 2011 9:24 PM To: real-eyes@xxxxxxxxxxxxx Subject: [real-eyes] Ok, I phone 4S, S O S, I'm lost Hi all, I downloaded and installed Itunes version 10.52 today and created my apple ID. I then plugged my I phone into my computer and opened I tunes to see if they would sink. I tunes says, "That this I Phone cannot be used with I tunes because the apple mobil service is not turned on." I looked in the menus, I tried to look at the help files, which don't work for me, and I tried genius to no avail. I then subscribed to google groups and have not been accepted to be a member on the I phone list, so have no idea how to go about fixing this. Your help is most sincerely appreciated. Thanks again in advance, Kayla King To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes