Hi Pele, I quite agree, having to send it back every 3 years would be a complete pain. Hopefully Simon will be able to get to the bottom of it and come up with an agreeable solution. Let us know the outcome. Jamie -----Original Message----- From: ptr1-users-bounce@xxxxxxxxxxxxx [mailto:ptr1-users-bounce@xxxxxxxxxxxxx] On Behalf Of Pele West Sent: 31 August 2011 14:18 To: ptr1-users@xxxxxxxxxxxxx Subject: RE: Plextalk PTX1 Hi Jamie I am waiting for a call from Simon McClean from RNIB (he is the man I spoke to about this matter). He gave me the impression the RNIB did not know how this feature had been implemented. Personally, I do not want to have to send our machine back to be reset in three years time. Pele --------------------------------------------------------------------------- To leave the list at any time, please write to <ptr1-users-request@xxxxxxxxxxxxx> with unsubscribe ptr1-users in the subject or the body. The list home page is at <//www.freelists.org/list/ptr1-users/>. __________ Information from ESET Smart Security, version of virus signature database 6425 (20110831) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 6426 (20110901) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 6427 (20110901) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 6427 (20110901) __________ The message was checked by ESET Smart Security. http://www.eset.com --------------------------------------------------------------------------- To leave the list at any time, please write to <ptr1-users-request@xxxxxxxxxxxxx> with unsubscribe ptr1-users in the subject or the body. The list home page is at <//www.freelists.org/list/ptr1-users/>.