RE: ZoomText hangs my display
- From: "DaShiell, Jude T. CIV NAVAIR 1490, 1, 26" <jude.dashiell@xxxxxxxx>
- To: <programmingblind@xxxxxxxxxxxxx>
- Date: Fri, 25 Sep 2009 07:34:41 -0400
I don't use that software but was told by someone who does that they get
errors regularly and zoomtext is trying to load stuff into non-existent
memory locations. Usually that means bad sectors on a disk, but if the
disk is fine, someone at the factory may have messed up. A suggestion
to try might be to uninstall zoom text then install another comparably
sized software package you have no intention of using (place holder)
then reinstall zoom text on the theory that zoom text will then occupy
different and hopefully better disk sectors and run better. Use of
serious disk inspection tools before going down this path is advised,
the better the tool hopefully the more accurate report as to what
sectors are bad. Then it's a matter of finding out what now lives on
those sectors, any part of zoom text or a dependency of zoom text and
you got a possible solution.
Rot47: <;F56]52D9:6==@?2GJ]>:=>
-----Original Message-----
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Paul Martz
Sent: Thursday, September 24, 2009 15:33
To: programmingblind@xxxxxxxxxxxxx
Subject: ZoomText hangs my display
Hi all -- I'm having an issue with ZoomText and wondered if anyone else
had encountered anything similar, and maybe had a workaround.
ZoomText typically runs fine, but about twice a day the display simply
hangs with a frozen mouse pointer. Initially, the only way I could
recover was with a hard system power cycle.
While hung, the system still appears to be up and responsive. For
example, if I'm editing a document when the hang occurs, I can hit
ctrl-s to save my work. Even though I get no visual feedback that the
save happened, after cycling power I have not lost my edits, so the save
did occur.
The system is a Dell laptop, and I generally use it with a 24" external
monitor. There is a hotkey to switch back to the laptop display (Fn-F8).
Rather than cycle the power, I have found that I can switch back to the
laptop display with the hotkey. The laptop display is usually not hung,
so I can often reboot gracefully.
As an experienced software developer, I have tried several things in an
attempt to take ZoomText down a different code path and isolate or
workaround the issue, including using only the laptop display, running
at different screen resolutions, etc, all to no avail. It seems the hang
occurs on this system regardless of how I use it.
I have been in touch with Ai2 technical support but it appears I am the
only person experiencing this issue and their developer and support
staff are unable to find root cause of the issue or provide a solution
or workaround. You folks are my only hope. Any ideas?
System specs:
Dell XPS 1730M.
4GB RAM.
Graphics card: Dual NVIDIA GeForce 9800M / SLI.
I suspect the graphics card and device driver are the issue, but this
being a laptop, I can't simply swap in a different card. Also, the Ai2
staff knows my system config, and they didn't seem to think there was
anything unusual about it.
I've tried other screen magnifiers and generally been unsatisfied with
them. I'd prefer to use ZoomText if I can get this issue eliminated. Any
help would be appreciated, thanks.
Paul Martz
Skew Matrix Software LLC
_http://www.skew-matrix.com_ <http://www.skew-matrix.com/>
+1 303 859 9466
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