RE: ADA Section 508 Compliance on StudentLoans.gov?
- From: "Joseph Lee" <joseph.lee22590@xxxxxxxxx>
- To: <programmingblind@xxxxxxxxxxxxx>
- Date: Sat, 17 Jul 2010 07:40:20 -0700
Hi,
Try contacting Department of Education and see what happens.
In my case, I had no problem when I signed up for financial aid using JAWS.
Cheers,
Joseph
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Donald Marang
Sent: Saturday, July 17, 2010 7:39 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: Re: ADA Section 508 Compliance on StudentLoans.gov?
I agree completely. I am attempting to determine the Agency responsible
since even the Customer Service (actually in New York) does not even know
what agency they work for at the moment. Evidently the Direct Loan program
is so new that they are in a state of flux.
Don Marang
From: Dale Leavens <mailto:dleavens@xxxxxxx>
Sent: Saturday, July 17, 2010 10:12 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: Re: ADA Section 508 Compliance on StudentLoans.gov?
Impressing a customer service representative is not how to make change. This
is probably a near minimum wage clerk quite possibly in an off-shore call
centre.
There is probably an alternative paper way of completing the application,
there are still many millions without computers or convenient Internet
access, some people who are in the greatest need of government services
don't have telephone. surely such people aren't denied government services
on the basis of their ability to purchase high technology.
What I don't understand is the apparent need to complicate these forms,
human interfaces and the like for no other purpose but to demonstrate the
developers genius. It seems that every computer defense programme needs to
be clever implementing the user interface by reinventing standard and
perfectly adequate Windows controls, after all they are just variations on
comboboxes, list boxes, check boxes, radio buttons many of which don't work
even with the Jaws cursor, many of which are just numbered graphic images
which represent and function like one of those standard controls.
Why is it done and what benefit is it to the programmers or the usual
sighted user? There must be some.
Anyway, your complaints, probably fully valid need to be made to the agency
directors and their legal departments.
----- Original Message -----
From: Donald Marang <mailto:donald.marang@xxxxxxxxx>
To: programmingblind@xxxxxxxxxxxxx
Sent: Saturday, July 17, 2010 9:21 AM
Subject: Re: ADA Section 508 Compliance on StudentLoans.gov?
I was using JAWS 10 at the time. I did at one point switch to JAWS 11 and
had the same results. I did not try other screen readers. I could have and
should have tried both NVDA and System Access To Go. I guess I did not want
to waste the nice Customer Service person's time on the phone. Looking
back it would have been more informative and have had more impact if I had
shown her multiple screen readers failing.
Don Marang
From: andy <mailto:starclip98@xxxxxxxxxxxxxx>
Sent: Saturday, July 17, 2010 8:21 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: Re: ADA Section 508 Compliance on StudentLoans.gov?
hello donald have you tryed switching to jaws 10 to see if that fixes the
problem i ran in to the same issue on another page a while back and went
back to jaws 10 and completed the form. this is just a thought.
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