-=PCTechTalk=- Workaround to Sudden Loss of Internet Access Problem
- From: Gman <gman.pctt@xxxxxxxxx>
- To: "PCTechTalk Group <FreeLists>" <PCTechTalk@xxxxxxxxxxxxx>
- Date: Thu, 10 Jul 2008 02:15:19 -0400
Workaround to Sudden Loss of Internet Access Problem
Date Published : 8 July 2008
Date Last Revised : 9 July 2008
Overview : Microsoft Update KB951748 is known to cause loss of
internet access for ZoneAlarm users on Windows XP/2000. Windows Vista
users are not affected.
Impact : Sudden loss of internet access
Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm
AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite
Recommended Actions -
Download and install latest versions here:
ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Antivirus
ZoneAlarm Anti-Spyware
ZoneAlarm Basic Firewall
- or follow the directions below.
Option 1: Move Internet Zone slider to Medium
Navigate to the "ZoneAlarm Firewall" panel
Click on the "Firewall" tab
Move the "Internet Zone" slider to medium
Option 2: Uninstall the hotfix
Click the "Start Menu"
Click "Control Panel", or click "Settings" then "Control Panel"
Click on "Add or Remove Programs"
On the top of the add/remove programs dialog box, you should see a
checkbox that says "show updates". Select this checkbox
Scroll down until you see "Security update for Windows (KB951748)"
Click "Remove" to uninstall the hotfix
Peace,
Gman
"The only dumb questions are the ones we fail to ask"
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