-=PCTechTalk=- Re: Update On Dell Problems
- From: "Lilian" <lilian.oswaldocruz@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 30 Apr 2008 01:22:02 -0300
I agree with you G... its a disgrace! They should have replaced that puter
weeks ago. But its the same over here... whatever happened to "the customer
is always right"? This time hopefully there will be a happy ending,
discounting all the aggravation Sue had to go through :o)
Regards
Lil
----- Original Message -----
From: Gman
To: pctechtalk@xxxxxxxxxxxxx
Sent: Tuesday, April 29, 2008 4:12 PM
Subject: -=PCTechTalk=- Re: Update On Dell Problems
Sue,
I'm still undecided on whether to regard you as a Saint or Crazy for
dealing with them as long as you did, but I'm really glad to hear that it's
finally being replaced. ;0}
Peace,
G
"The only dumb questions are the ones we fail to ask!"
----- Original Message -----
From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Tuesday, April 29, 2008 5:37 AM
Subject: -=PCTechTalk=- Update On Dell Problems
> Thought you'd like to hear that I finally got a resolution with my Dell
> problems. After the hardware technician installed the new video card and
> 2
> memory sticks, I continued to have the blue screen. A support technician
> actually called me at 5:00 P.M. and asked if the problem was taken care
> of.
> I told him I was still getting the blue screen, so he told me that since
> he
> had the next two days off, he would call me on Saturday and we would try
> yet
> another Windows XP reinstallation. I never left the house and waited all
> day and evening for the return call, but never got it. I forgot to
> mention
> that on Friday I sent a letter to Michael Dell, CEO, and Paul Bell, VP at
> Dell. Since Wednesday I hadn't been able to get on to the internet for
> more
> than a few minutes before the blue screen would shut me off. On Sunday
> afternoon I tried getting on the internet just long enough to reply to the
> last e-mail that the tech had sent me on Wednesday. I managed to write to
> him and tell him about the letters I sent, and I told him the next phone
> call would be to the Better Business Bureau. A little while later I got a
> phone call from him. He wanted to do the Windows XP reinstallation, and I
> told him I was done doing any of that - I told him I wanted a new computer
> and again mentioned the letters and BBB. I told him that I had taken
> notes
> of all the 15 phone calls over the last 17 days to Dell support, all the
> hardware installations, and all of it was sent to Mike Dell. He put me on
> hold for about 5 minutes and then verified that I would be getting a new
> computer in 7-10 business days. Now I'm curious to see if I get any
> response from Mr. Dell or Mr. Bell.
> Yesterday we hooked up the new HP with Vista, but I haven't had much of a
> chance to see what it's all about yet. Still trying to catch up with all
> the e-mail!
>
> Thanks to everyone who helped with this problem - I'm sure you will be
> hearing more from me when I have problems with Vista!
>
> Sue in Bridgeport, Mi.
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