Sue, I'm still undecided on whether to regard you as a Saint or Crazy for dealing with them as long as you did, but I'm really glad to hear that it's finally being replaced. ;0} Peace, G "The only dumb questions are the ones we fail to ask!" ----- Original Message ----- From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Tuesday, April 29, 2008 5:37 AM Subject: -=PCTechTalk=- Update On Dell Problems > Thought you'd like to hear that I finally got a resolution with my Dell > problems. After the hardware technician installed the new video card and > 2 > memory sticks, I continued to have the blue screen. A support technician > actually called me at 5:00 P.M. and asked if the problem was taken care > of. > I told him I was still getting the blue screen, so he told me that since > he > had the next two days off, he would call me on Saturday and we would try > yet > another Windows XP reinstallation. I never left the house and waited all > day and evening for the return call, but never got it. I forgot to > mention > that on Friday I sent a letter to Michael Dell, CEO, and Paul Bell, VP at > Dell. Since Wednesday I hadn't been able to get on to the internet for > more > than a few minutes before the blue screen would shut me off. On Sunday > afternoon I tried getting on the internet just long enough to reply to the > last e-mail that the tech had sent me on Wednesday. I managed to write to > him and tell him about the letters I sent, and I told him the next phone > call would be to the Better Business Bureau. A little while later I got a > phone call from him. He wanted to do the Windows XP reinstallation, and I > told him I was done doing any of that - I told him I wanted a new computer > and again mentioned the letters and BBB. I told him that I had taken > notes > of all the 15 phone calls over the last 17 days to Dell support, all the > hardware installations, and all of it was sent to Mike Dell. He put me on > hold for about 5 minutes and then verified that I would be getting a new > computer in 7-10 business days. Now I'm curious to see if I get any > response from Mr. Dell or Mr. Bell. > Yesterday we hooked up the new HP with Vista, but I haven't had much of a > chance to see what it's all about yet. Still trying to catch up with all > the e-mail! > > Thanks to everyone who helped with this problem - I'm sure you will be > hearing more from me when I have problems with Vista! > > Sue in Bridgeport, Mi. --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx ---------------------------------------------------------------